[{{ $ctrl._job.status.name | translate}}] Public Area Supervisor
Mandarin Oriental Jumeira, Dubai

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Job description

Scope of Position

To ensure that all areas in the hotel are kept clean, well-maintained and secure for all hotel guests and staff members. To check and inspect the public areas in order to guarantee highest levels of cleanliness, attention to detail and to follow guest preferences. To train and coach public area attendants on SOPs, fire safety and chemical usage in order to ensure a safe working environment and high-quality standards.

Responsibilities
  1. General:
  • It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
  • MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
  • It is part of your role and your responsibility to fully support all learning and development activities.
  • You shall take all reasonable steps to safeguard stored information, and not divulge or otherwise transfer any personal data concerning the guests, customers or colleagues, or any confidential information concerning the hotel unless with the appropriate authority.
  • Use of the hotel’s network, computers or internet access which is in the hotel’s view unreasonable or inappropriate, for example gambling, chatroom, or pornographic material, is a serious breach of hotel policy and grounds for summary dismissal.
  • Support and adhere to all policies & procedures relating to Safe, Sound and Sustainable at Mandarin Oriental.
  • Ensure compliance with the MOHG Social Media Policy, i.e. to be fully responsible for the content you publish on any social media platform, including your personal site.
  • Mandarin Oriental, Jumeira Dubai has zero tolerance on all forms of harassment or discrimination, i.e. it is strictly forbidden to discriminate on the basis of gender, disability, including physical or medical condition, race, colour, religion, national origin, ancestry, citizenship, age, sexual orientation, marital status, or for any other reason.
  • To carry out any additional duties requested by management, related to hotel operational activities.
  1. Departmental:
  • Inspect and check all public areas in accordance with set MO standards
  • Spot-check and monitor usage of chemicals, machinery and ensure that all equipment is treated well 
  • Be aware of any maintenance issues and report them accordingly in REX
  • Have an overview of the daily occupancy, arrivals, departures, traces and important guests in house
  • Create daily assignments for public area attendants
  • Ensure that sign in and out policy is followed
  • Conduct daily briefings and trainings for public area attendants
  • Monitor stock in storages and act accordingly if refill is needed
  • Be aware of supplies in the public toilets and monitor usage
  • Coordinate with Front Office, Engineering and Housekeeping Coordinator at all times in order to guarantee highest level of cleanliness and hygiene   
  • Managing and overlook daily operation in the respective areas
  • Be aware of any OOS/OOO areas in your respective area
  • Train, coach and motivate public area attendants in order to achieve highest quality standards
  • Check and monitor the back of house areas like staff changing rooms and corridors
  • Ensure that all MOQA, LQE, LQA, Forbes & FLHSS&E  standards are in place at all times
        • Customer Service:
  • Be customer focused
  • Always help the guests and anticipate their needs in advance
  • Recognise preferences and communicate them accordingly
    • Fulfil guest’ needs or communicate them to the concerned department
    • Ability to work a flexible schedule to include early mornings, late nights, weekends and holidays
    • Well-groomed and articulate, professional appearance
        • Employee Relations:
  • Guide and help colleagues to grow and develop themselves
  • Teach and train staff on SOPs, safety and security and chemical usage
        • Administrative Duties:
  • Ensure that all reports, task sheets, etc., are filed accordingly

Education & Certificates

  • Senior School qualifications or equivalent 
  • Degree or Higher National Diploma equivalent in Hospitality/Hotel/Business Management is beneficial

 Experience

  • Minimum 2 years experience working in a 5-star hotel environment.
  • Minimum 2 years housekeeping experience at supervisory level
  • Previous working experience in the Middle East is beneficial
  • Strong housekeeping, chemical, linen and machinery knowledge is mandatory
  • Pre-opening experience is beneficial

Skills

  • Excellent knowledge of housekeeping chemicals and cleaning techniques
  • Trained and proficient in handling machinery
  • Must be able to motivate and coach the team
  • Leading by example and inspire the team to do their best
  • Stain and material treatment
  • Linen and fabric knowledge

Requirements

See description

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Housekeeping
Languages
English
Starting in
As soon as possible

Mandarin Oriental Jumeira, Dubai

With a pristine oceanfront setting, Mandarin Oriental Jumeira, Dubai is a stylish urban resort overlooking the clear blue waters of the Arabian Gulf and Dubai’s glittering skyline, which is dominated by Burj Khalifa, the tallest building in the world. The hotel's beachfront location and open air facilities are designed to bring a new level of relaxed luxury to the city.

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