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Job Description

We are looking for an IT Assistant to join our IT team at Mandarin Oriental Hyde Park, London.


IT Assistant

The scope of the position is to provide IT technical support to guests and colleagues of Mandarin Oriental Hyde Park to support the IT Director and Assistant IT Manager in introducing new technologies in support of the operational and strategic objectives of the property and group. Additionally, the scope included the responsibility for first line IT support to the guests of the hotel.

As IT Assistant you will be responsible for the following duties:

  • Provides Hotel Guests and Colleagues with 1st Line technical support.

  • Assembles and configures network components and associated services.​

  • Installs and tests necessary software and hardware.​

  • Establishes network users, user environments, directories, and security for networks being installed.​

  • Installs, upgrades and configures network printing, directory structures, rights, security, software and files services.

  • Upgrades network hardware and software components as required.

  • Performs network troubleshooting to isolate and diagnose common network problems.​

  • Responds to needs and questions of users concerning their access of network resources

  • Checking daily backups, all system interfaces, Server hardware and logs.

  • Install, configure and maintain computer hardware and software

  • Documenting, archiving all correspondence and troubleshooting, follow up suppliers’ visits and maintenance.

  • Ensures technology assets are secured.

  • Assists in disaster recovery and business continuity as it relates to technology.

  • Installs, monitors, and maintains telecommunications equipment including cabling and providing technical guidance as needed.

  • Performs adds/moves/changes/deletions.

  • Supports Telephony Infrastructure IP PBX, IP-DECT , Company Mobile phones & Blackberry Handsets.

  • Troubleshoots high-speed Internet access problems

  • Maintain asset register for all IT assets

  • Must be able to operate independently


We offer our IT Assistant world class benefits, including but not limited to:

  • Discounts on hotel stays and dining across the group

  • Competitive salary within the luxury London Hotel sector

  • Free laundry and complimentary meals while on duty

  • Colleague recognition and reward programmes

  • An exciting range of learning and development programmes

  • Opportunities for promotion and transfers worldwide

  • Colleague Social events and Wellness programmes 

With the vision of making our hotel one of the finest hotels in the world, we are looking for candidates that can deliver kind and generous service. If this if you, apply now.


In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.


Job type
London, United Kingdom
IT & Technology
Starting in
As soon as possible
Contract duration

Mandarin Oriental London

Sitting between glorious Royal Parkland and the buzz of central Knightsbridge, Mandarin Oriental Hyde Park, London is re-imagined and re-invented, offering the essence of timeless heritage coupled with contemporary flair and impeccable service.

As part of the most-extensive multi-million-pound restoration in the hotel's history, internationally-renowned designer Joyce Wang, oversaw the new design of all the rooms, suites and public areas, inspired by the natural beauty of neighbouring Hyde Park and the glamour of the 20th century Golden Age of travel.

The stunning re-imagining of The Spa at Mandarin Oriental, London along with the hotel’s destination restaurants and Mandarin Bar, were directed by esteemed New York designer Adam D Tihany.

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