Job Description

For us, first impressions are everything. We’re looking for a Receptionist to deliver a seamless guest experience from the second a guest steps through our doors.

Requirements

Mandarin Oriental Hyde Park is London’s most iconic address. The spirit of the city infuses every floor. The park’s green vastness rolls beyond bedroom windows. Renowned guests frequent the hotels’ bars and restaurants.


It’s another world. A world of oriental luxury and the most attentive service. A world that’s all about our guests.


It’s also a world that’s been reinvented and reimagined to move with the times. With a heart of London’s heritage and an eye to the future, we use our own sense of history to set new standards – through kind, passionate and generous service.


For some hotels, a cheerful smile and polite tone might be enough to be a Receptionist.  For us, being the face of our hotel calls for much more. 


First and foremost, being a Receptionist is about emotional intelligence. We need people who can read our guests in the blink of an eye: are they excited and ready to talk? Or tired from their flight and looking for calm?


Of course, it’s also about how you present yourself. We’re looking for Receptionists who can wear our fan pin with pride. And finally, it’s about pulling together, because a great deal of teamwork goes into creating the perfect stay. For example, if a guest mentions an early start, our whole team can come together to make that easier for them – a well-timed wake up call, a luxury car ready and waiting.


It’s a finely tuned orchestra, made up of exceptional soloists.


About the role


As a Receptionist, you will be welcoming all guests and visitors whilst leaving a lasting impression of warmth and care. You will be acting as an in-house guest ambassador, establishing and developing personal contact with all our guests and providing continuous care, comfort and warmth throughout their stay. Other responsibilities include performing all administrative and operative tasks, supporting the reservations department in their absence by handling enquiries, updating guest registration cards according to MOHG standards, and ensuring consistent knowledge of our Mission Statement, Pillars and all other service standards.


What We Offer


As a colleague at the Mandarin Oriental Hyde Park London, you’ll be entitled to an array of benefits; varying from colleague recognition and reward programmes, discounted stays at our other properties across the world, free laundry and complimentary meals on duty, food and beverage discounts and exciting opportunities for promotion and transfers across the hotel/group.


 

Details

Job type
Full-time
Location
London, United Kingdom
Department
Reception
Languages
English
Starting in
As soon as possible
Contract duration
Indefinite

Mandarin Oriental London

Sitting between glorious Royal Parkland and the buzz of central Knightsbridge, Mandarin Oriental Hyde Park, London is re-imagined and re-invented, offering the essence of timeless heritage coupled with contemporary flair and impeccable service.

As part of the most-extensive multi-million-pound restoration in the hotel's history, internationally-renowned designer Joyce Wang, oversaw the new design of all the rooms, suites and public areas, inspired by the natural beauty of neighbouring Hyde Park and the glamour of the 20th century Golden Age of travel.

The stunning re-imagining of The Spa at Mandarin Oriental, London along with the hotel’s destination restaurants and Mandarin Bar, were directed by esteemed New York designer Adam D Tihany.

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