[{{ $ctrl._job.status.name | translate}}] Reservations Executive
Mandarin Oriental London

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Job description

The Reservations Executive will be responsible for the following duties:

  • To download bookings from external reservation systems.
  • Answer guest inquiries about hotel services, facilities, hours of operation, and local area & attractions.
  • To ensure all VIP and special requests are handled efficiently and accurately
  • To have full knowledge of all rates, room types, overall hotel product and hotel’s primary competition.
  • To check correspondence on a daily basis before arrival date and ensure all relevant information is acquired and fully documented

We offer our Reservations Executives world class benefits including, but not limited to:

  • Complimentary hotels stays across the group
  • Highly competitive salary within the luxury London Hotel sector
  • Free laundry and complimentary meals whilst on duty
  • Team member discounts on hotel stays and dining across the group
  • Colleague recognition and reward programmes
  • An exciting range of learning and development programmes
  • Opportunities for promotion and transfers across the group
  • Colleague Social events and Wellness programmes

 

About Mandarin Oriental Hyde Park London:

With the glamorous shopping of Knightsbridge and leafy Hyde Park on its doorstep, Mandarin Oriental Hyde Park is London’s most fashionable address. Presently undergoing one of the most extensive renovations in its 115-year history, the hotel has recently revealed the first phase of a far reaching renovation, with the re-opening of the Knightsbridge-facing guest rooms and suites. Blending sumptuous guestrooms with two award-winning restaurants, Dinner by Heston Blumenthal and Bar Boulud, an urban spa, 17-metre swimming pool, The Rosebury Lounge and a bustling bar, it is the definitive destination for a luxury escape to the capital.

Your career

Working at Mandarin Oriental isn’t just a job; it provides an opportunity to build a career for life with the potential to travel the world within our unique organization. Our people aim high and we support them all the way by providing career advancement and Learning and Development  programmes designed to enable our colleagues to be the best. We do this by developing our Colleagues and encouraging them to take on new challenges, thus allowing us to identify their potential and help them expand their careers as the groups expansion plans take effect over the next few years with many new hotel openings on the horizon.

 

Eligibility:

In line with the requirements of the Asylum & Immigration Act 1996, all applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

 

Requirements

See description

Job type
Full-time
Location
London, United Kingdom
Department
Reservations
Languages
English
Starting in
As soon as possible

Mandarin Oriental London

Within easy reach of all the sights, we enjoy prime position in the heart of the capital. Enjoying a peaceful setting next to the city’s most famous Royal Park, our luxurious accommodation and facilities make us the perfect London base.

In September 2016, Mandarin Oriental Hyde Park, London embarked on an exciting restoration designed to significantly enhance the facilities of the hotel. The property will remain open throughout the 18-month renovation, which will be undertaken in two phases in order to minimise disruption to our guests. As always, we remain committed to providing guests with exceptional service throughout the period. To learn more please visit our Renovation News section.

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