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Mandarin Oriental
Posted
Closed
Assistant Chef Concierge
About the job
Duties and Responsibilities
Advertised: Eastern Daylight Time
Applications close:
- Major responsibilities
- Provide guests access to all New York City has to offer within scope of availability
- Offer a warm, sincere and personalized welcome to all guests
- Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
- Have an in depth knowledge or access to information regarding directions, travel time, cost and various forms of transportation
- Maintain a constantly updated database with extensive information about city highlights
- Maintain a consistent and sufficient level of brochures, maps and handouts
- Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
- Be knowledgeable of all in-house and arriving guests
- Be aware of all daily events in the hotel
- Arrange tickets for theatre, sporting events and local attractions
- Make and confirm dining reservations
- Make and confirm all transportation arrangements with contracted limousine company
- Arrange for package delivery and pickup for guests
- Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
- Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
- Disseminate information of relevance within the department
- Communicate information effectively to Chef Concierge
- Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
- Maintain a clean, neat and organized desk
- Act as a guide when guests ask for direction and assist them to destinations within the hotel
- Provide clear directions for all guests travelling outside the hotel
- Respond to all guest needs and requests
- Other activities, and responsibilities, as deemed appropriate by the Chef Concierge and the Director of Front Office Operations
- Train, coach and support the Concierge staff colleagues
- Direct and supervise Hotel Messengers/Pages in the daily operation of the department
Advertised: Eastern Daylight Time
Applications close:
- Department: Concierge
Closed
Assistant Chef Concierge
Full-time, Indefinite
Start Date:
Latest start date: