Assistant Chief Concierge

Duties and Responsibilities

1. Major responsibilities       
   • Provide guests access to all New York City has to offer within scope of availability
   • Offer a warm, sincere and personalized welcome to all guests
   • Create special conversations with guests, which identify personal preferences in order to record in each guest’s profile history
   • Have an in depth knowledge or access to information  regarding directions, travel time, cost and various forms of transportation
   • Maintain a constantly updated database with extensive information about city highlights
   • Maintain a consistent and sufficient level of brochures, maps and handouts
   • Maintain a daily sheet (via software) of all guest requests, reservations and confirmations for guests
   • Be knowledgeable of all in-house and arriving guests
   • Be aware of all daily events in the hotel
   • Arrange tickets for theatre, sporting events and local attractions
   • Make and confirm dining reservations
   • Make and confirm all transportation arrangements with contracted limousine company
   • Arrange for package delivery and pickup for guests
   • Provide guests with a confirmation of dining reservations, transportation, theatre tickets, etc. in the form of written, printed, or computer-generated forms
   • Communicate all important details, of internal or external relevance, to management and colleagues, throughout the hotel
   • Disseminate information  of relevance within the department
   • Communicate information effectively to Chef Concierge
   • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations
   • Maintain a clean, neat and organized desk
   • Act as a guide when guests ask for direction and assist them to destinations within the hotel
   • Provide clear directions for all guests travelling outside the hotel
   • Respond to all guest needs and requests
   • Other activities, and responsibilities, as deemed appropriate by the Chef Concierge and the Director of Front Office Operations
   • Train, coach and support the Concierge staff colleagues
   • Direct and supervise Hotel Messengers/Pages in the daily operation of the department

NOTE: The above is not an all-inclusive list of job duties and responsibilities. Mandarin Oriental, New York reserves the right to add, delete, change or modify the job duties and responsibilities described in this job description. 

Requirements

1. Mandatory

• 5 years Concierge experience, preferably in a luxury hospitality environment
• Must be a member of Les Clefs d’Or or proceeding towards membership
• Able to communicate written and spoken English
• Excellent overall communication skills
• Able to multi-task
• The ability to work well in a team environment
• Able to stand for extended periods of time
• Must be professional and possess excellent presentation, communication, organization, and effective time management skills
• Must have very strong knowledge of the restaurants, bars, nightclubs, theatres, Broadway shows and attractions in New York City.
• Flexible schedules and working hours; willingness to work weekends & holidays required.

Salary: $75,000 to $85,000 yearly. 

Advertised: 22 Jun 2022 Eastern Daylight Time
Applications close: