Assistant Director of Sales

As an Assistant Director of Sales at Mandarin Oriental, your role would involve supporting the Director of Sales in managing and driving the hotel's sales efforts to achieve revenue targets.

Sales Strategy: Collaborate with the Director of Sales to develop and implement sales strategies to maximize revenue generation. Analyze market trends, customer demands, and competitor activities to identify sales opportunities and ensure the hotel remains competitive.

Business Development: Identify new business opportunities and cultivate relationships with corporate clients, travel agencies, event planners, and other potential revenue sources. Attend industry events, trade shows, and networking functions to expand the hotel's customer base.

Sales Team Management: Support the Director of Sales in managing the sales team, including setting sales targets, conducting performance evaluations, and providing training and coaching. Foster a high-performance culture, promote teamwork, and motivate the sales team to achieve their goals.

Key Account Management: Develop and maintain relationships with key accounts and manage their contractual agreements. Collaborate with the sales team to ensure excellent customer service and meet clients' needs and expectations.

Sales Collateral and Presentations: Assist in creating sales collateral, including brochures, presentations, and sales kits. Support the sales team in preparing and delivering persuasive sales presentations to potential clients.

Revenue Optimization: Work closely with revenue management and reservations teams to optimize room inventory, pricing strategies, and revenue potential. Monitor booking patterns, occupancy levels, and market demand to make data-driven decisions and maximize revenue opportunities.

Sales Reporting and Analysis: Prepare regular sales reports, including sales performance, market analysis, and revenue forecasts. Analyze sales data to identify trends, assess the effectiveness of sales strategies, and recommend improvements.

Cross-Departmental Collaboration: Collaborate with other departments, such as marketing, operations, and finance, to ensure alignment and integration of sales efforts. Coordinate with operational teams to ensure seamless execution of group bookings and events.

Client Relationship Management : Maintain excellent relationships with existing clients, ensuring high levels of customer satisfaction and repeat business. Address client feedback and concerns promptly and effectively, working towards solutions that enhance guest experiences.

Market Research : Stay updated on industry trends, competitor activities, and market developments. Conduct market research to identify emerging market segments, customer preferences, and sales opportunities.

Please note that the specific responsibilities may vary depending on the size of the property, location, and organizational structure.

Advertised: 04 Sep 2023 Pacific SA Daylight Time
Applications close: 04 Oct 2023 Pacific SA Daylight Time