Assistant Residential Concierge

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Assistant Residential Concierge
Mandarin Oriental

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Job description

Duties and Responsibilities
  1. Major responsibilities       
    • At the direction of the management and the Residential Concierge, apply responsibilities toward the general maintenance and upkeep of owner’s homes and values.
    • Coordinate and organize the daily activities and requests of all residents.
    • Offer a warm, sincere and personalized welcome to all residents.
    • Create special conversations with residents which identify personal preferences in order to record in each guest’s profile history.
    • Have an in depth knowledge of directions, travel time, cost and various forms of transportation.
    • Maintain a constantly updated database with extensive information about city highlights.
    • Demonstrate first hand knowledge of the recommendations with thorough research.
    • Be proactive and anticipate the complete requirements to make the experience a success.
    • Assist the Residential Concierge in the responsibilities away from the desk, including, but not limited to the pick-up and delivery of luggage, groceries, linens, packages, dry-cleaning, messages, tickets, and other items.
    • Maintain and constantly update the record of the above activities in conjunction with the Residential Concierge.
    • Inquire as to the success or enjoyment of the recommendations made
    • Maintain a consistent and sufficient level of brochures, maps and handouts
    • Maintain a daily record (via software) of all guest requests, reservations and confirmations for guests.
    • Be knowledgeable of all in-house and arriving guests.
    • Be aware of all daily events in the hotel.
    • Assist Concierge on duty with any resident request.
    • Arrange tickets for theatre, sporting events and local attractions.
    • Make and confirm dining reservations.
    • Handling and organizing resident keys and our KeyTrak System.
    • Develop working knowledge of our 2 web-based systems – GoConcierge and BuildingLink, and keep management apprised of any issues regarding these.
    • Maintain vigilance and awareness of the Desk security monitors when possible.
    • Arrange for package delivery and pickup for residents.
    • Record and provide follow-up procedures for residential work orders.
    • Communicate all important details to management and colleagues.
    • Maintain detailed records of all incoming and outgoing deliveries and packages
    • Maintain a clean, neat and organized desk.
    • Facilitate the handling of resident Fax documents and other administrative requests.
    • Maintain the presentation standards of a 5 Star Lobby - including light vacuuming and dusting.
    • Respond to all resident needs and requests – including making deliveries, pickups and drop-offs.
    • Other activities as deemed appropriate by Residential Management.

Advertised: 07 Sep 2021 Eastern Daylight Time
Applications close:


Job type
New York, NY, United States
Front Office concierge
Starting in
As soon as possible
Duration of the contract

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