Mandarin Garden: Bar & Bistrot Manager
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Mandarin Garden: Bar & Bistrot Manager

Mandarin Oriental



Mandarin Garden: Bar & Bistrot Manager

About the job

The Company:

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations.

The Hotel:

Ideally located on the charming Via Andegari, Mandarin Oriental, Milan is a stylish and intimate hotel, featuring 104 guestrooms, including 32 beautifully appointed suites. Set in the heart of the city, only steps away from the world-renowned La Scala opera house, it inhabits four elegant 18th Century buildings in Milan's most prestigious district. The hotel features a fine-dining restaurant, Seta and a bar-bistro, Mandarin Garden Bar + Bistrot where an eclectic choice of contemporary cuisine and cocktails are offered in chic surroundings. The Spa at Mandarin Oriental, Milan is the city's most comprehensive, offering a holistic approach to rejuvenation and relaxation in tranquil, meditative surroundings that feature indoor swimming pool and six private treatment rooms. In addition, the hotel has two versatile function rooms that benefit from natural daylight.

Main Responsibilities

  • Manage all operational and administrative aspects and be able to prioritise the required level of engagement and take charge of the outlet and the department
  • Supervise the side duty schedules for all positions and ensure compliance and follow through
  • Oversee the daily operation of the outlet and manage shifts effectively to assure a smooth and effective overall operation
  • Have good planning skills, recruitment and interviewing skills for new colleagues
  • Be responsible for the training and development of colleagues
  • Cunduct monthly departmental meeting
  • Ensure that reservations are managed well within the outlet and seating capacities are effectively maximised
  • Follow all procedures, policies and practices with regard to the Jardine accounting related requirements for F&B outlets
  • Observe the competition, current market and international trends, prices with the market and other new ideas and forward them to the Outlet Manager
  • Provide leadership, direction and support to all outlet colleagues at any time, particularly during the operation hours
  • Supervise daily service operations to ensure standards and policies are followed
  • Check daily maintenance, cleanliness of the areas and grooming of staff
  • Provide excellent service at all time to all of our guests
  • Assist Guest courteously and efficiently
  • Excellent knowledge of food and beverage to be able to service and up sell the product
  • Handle complaints and take immediate action for rectification


  • Degree or Higher National Diploma in Hospitality/Hotel/Business Management is preferred
  • Experience as Assistant Manager in a high volume outlet with highest levels of service is preferred
  • A minimum of 3 years of experience working in a 5-star hotel environment, including 1 year in Food and Beverage
  • International work experience
  • Excellent knowledge of fine food and wine
  • Fluent in Italian & English
  • Computer literate a plus
  • Skilled at handling complaints and comments tactfully
  • Must be professional and possess excellent communication and organization skills

Advertised: W. Europe Daylight Time
Applications close: W. Europe Daylight Time


Mandarin Garden: Bar & Bistrot Manager

Milan, Italy

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: