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Job Description



The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Overview of Position

It is the mission and intent of this position that the incumbent will keep the guest’s perspective in mind at all times when providing various services and products to the guest and must always be representative of the brand. The incumbent will provide 5 star services to all guests and colleagues in accordance with Legendary Quality Experiences. 

Responsibilities include handling all guest interactions with the highest level of hospitality and professionalism; accommodating special requests whenever possible; resolving customer complaints; assisting customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.; and making recommendations based on local knowledge and hotel practices. Bilingual and Les Clef's d'Or preferred. Candidate must be able to multi-task and handle guest complaints in a professional manner. 

The Concierge reports directly to the Chef Concierge.

Requirements

• Have a minimum of 3 years’ experience in the similar position, preferably in a luxury setting.

• Flexible schedule is required, including weekends and holidays.

• Have excellent communication, computer and organization skills.

• Must be able to work in a high-pace and dynamic operation. 

• Able to work together with other colleagues.

• Have a pleasant, friendly and helpful manner.

• Maintain a clean and healthy personal hygiene and grooming.

• Work in a safe, prudent and organized manner.

• Able to handle multiple tasks at one time.

• Able to consistently delight and satisfy our guest.

• Able to handle guest requests in a detailed manner.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: 04 Oct 2021 Eastern Daylight Time
Applications close:

Details

Job type
Full-time
Location
Miami, FL, United States
Department
Front Office concierge
Starting in
As soon as possible
Contract duration
Indefinite

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