Director of Catering & Conference Services

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Director of Catering & Conference Services
Mandarin Oriental

Posted
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Job description



Major responsibilities :     

  • Support company’s philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement.
  • Generate high yield business both function space and catering events.
  • Develop a conference, meetings and banquet action plan with strategies to meet or extend goal and objectives in line with the marketing plan.
  • Ensure all current and future client accounts are serviced in accordance with LQEs.
  • Ensure all sales colleagues maintain up to date record on Fidelio / Delphi account profiles.
  • Ensure all sales colleagues submit sales activity reports in the specified time period.
  • Promptly share leads on corporate FIT and travel trade business with relevant members of the Corporate & Travel sales team.
  • Assign sales territories and client accounts to all sales colleauges.
  • Promptly pass leads on regional and/or international business to the respective RSOs.
  • Communicate directly with Banquet Operations Manager for all related banquets functions, and communicate client requests to relevant departments.
  • Control department expenses in line with budget objectives.
  • Ensure banquet event orders are accurate and provide all relevant information to departments concerned.
  • Generate and submit annual CAPEX report within specified time period.
  • Develop, implement and manage yield management strategies on all function space.
  • Develop and implement annual colleague training program and make sure all colleagues attend LQE training program.
  • To ensure that Mandarin Oriental, Macau’s grooming and appearance standards are implemented and maintained to reflect an image of professionalism and care.
  • Be aware of current market trends and supply competitors activity to all relevant department staff and Director of Commercial Strategy.
  • Perform any other reasonable duties as required by the Director of Commercial Strategy.


Our Ideal Director of Catering & Conference Services candidate will have :

  • Local high profile and new corporate clients
  • Good communication to different levels/age group within and outside the departments
  • Self-motivation
  • Mid-long term strategy planning (6-12 months)
  • Excellent reading, writing and oral proficiency in the Chinese (Putonghua) and English language and communication skill


Advertised: 21 May 2021 China Standard Time
Applications close:

Details

Job type
Full-time
Location
Macau Island, Macau
Department
Catering
Starting in
As soon as possible
Duration of the contract
Indefinite

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