Director of Food and Beverage
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Director of Food and Beverage

Mandarin Oriental

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Director of Food and Beverage

About the job



The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 32 hotels and six residences in 23 countries and territories, with each property reflecting the Group’s oriental heritage and unique sense of place. Mandarin Oriental has a strong pipeline of hotels and residences under development and is a member of the Jardine Matheson Group. 

Our Hotel

Set at the heart of the U.S. capital between Maine and Maryland Avenues and 12th and 14th Streets, SW, Mandarin Oriental, Washington DC has redefined luxury in the city. Just streets away from the nation’s most revered monuments and the Smithsonian Institution, the hotel is also within easy reach of Capitol Hill and District Wharf.

Overview of Position

The incumbent of this position will take full responsibility of all aspects of Food and Beverage operations at the Mandarin Oriental Washington, D.C.  The successful applicant will have the organizational capability, creativity, flexibility and commitment required to successfully lead the Food and Beverage operation profitably (meeting or exceeding budget) ensuring full implementation of Mandarin Oriental standards of service and safety and the highest levels of guest satisfaction.

The Director of Food and Beverage will report to the Hotel Manager.

Essential   Functions

General Food & Beverage Division Management

  • Coordinate the organization and administrative functions in all areas of the F&B Division.  Ensure that all F&B reports and data are submitted on time to the relevant corporate and hotel offices.
  • Ensure total compliance with standards of operation and LQE standards of service at all times throughout division.
  • Ensure that staffing is maintained at an appropriate level to match business demand.
  • Participate in all regular and ad hoc operational meetings as required.
  • Participate in the formulation of strategic business plans for the hotel.
  • Establish monthly reporting system to monitor; Key Performance Indicators, operational expenses, project updates, LQE activities and other related tasks.
  • Handles all guest complaints expeditiously to complete resolution.
  • Manage projects and any other reasonable duties as required by hotel management.          


Human Resources

  • Oversee F&B candidate selection and staffing.
  • Oversee staff performance of all F&B colleagues.
  • Develop middle management through coaching within the F&B Division.
  • Ensure that the appraisal and succession planning systems and deadlines are utilized and adhered to.
  • Complete ownership for the ongoing training requirements in the division.
  • Ensure that disciplinary procedures are undertaken fairly and in accordance to hotel policies.


Finance

  • Closely monitors on a daily, weekly and monthly basis the financial performance of all outlets providing solutions to improve problem areas and assisting in implementing corrective measures.
  • Contributes to the hotel’s overall financial performance.
  • Participates in the preparation of the annual budget and marketing plan, taking ownership for the F&B Division sections.
  • Preparation of F&B Annual Capex plan and execution of Capex projects in a timely fashion.
  • Provides monthly forecast of all F&B revenues and expenses for the next three months.
  • Ensure operations meet all Jardines requirements.


Information Technologies

  • Maintenance and programming of all F&B Systems.
  • Work with the IT department to ensure that all hardware is operational and updated.
  • Annual maintenance of the contingency systems that support IT&T equipment and systems.
  • Research innovative new technology solutions in the F&B field.


Sales and Marketing and PR

  • Participates in public relations activities, sales calls or other promotional activities designed at enhancing the image and profitability of the food and beverage department of the hotel.
  • Works with Sales and Public Relations to manage the roll out of the annual promotional schedule and to create additional programs or promotions to improve the profitability and image of the food and beverage operation.
  • Monitors and analyses the competitor operations in order to assess their activities and trends and to ensure that we keep getting better to keep us the best.
  • Review and analyze market trends globally and locally in order to keep up to date in our own operation.


Engineering

  • Work closely with Director of Engineering to oversee maintenance of all F&B areas as required.
  • To ensure that the safety levels required in the pool operation are adhered to at all times.


Requirements

  • 3-5 years’ experience in an advanced or senior leadership position in Food & Beverage in a l hotel operation.
  • Excellent communication skills in all aspects: verbal, written and non-verbal with fluency in English.
  • Professional and appropriate business appearance and presentation.
  • Bachelor’s Degree or equivalent in hospitality management or related field.
  • Excellent knowledge of all aspects of F&B Operations includin g: Restaurant and Bar management, Banqueting, In Room Dining, Culinary and Stewarding.
  • Flexible work hours to meet the demands of a 24 hour operation.
  • Must possess a high degree of financial acumen and able to work comprehensively with spreadsheets, forecasts and budgeting packages.
  • Possess excellent organizational and administrative skills.
  • Quality driven with a passion for excellence in guest service and satisfaction.
  • Approachable, open minded and fair; must possess the ability to communicate effectively within various levels of colleague and managers throughout the hotel.
  • Must be able to work in a team and independently on occasions.
  • Ability to lift up to 20lbs.
  • Ability to walk/stand for extended periods of time while on shift.
  • Experience and expertise in developing and writing training materials.
  • Must be computer proficient with expertise in Microsoft Office, Word, Excel, Power Point; MICROS and Info-Genesis.
  • Excellent presentation skills.


Desirable

  • Luxury Hotel experience preferred
  • Experience in a unionized environment strongly preferred.
  • HACCP and/or ServSafe certification or equivalent is highly desirable.
  • Prior experience with Mandarin Oriental Hotel Group FLHSS standards is a plus.
  • Multi-lingual skills is a plus.


Working with us means…

We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Become a Fan of MO! Click the links below to learn more about us!

Facebook:  https://www.facebook.com/MandarinOrientalWashingtonDC/

Twitter:  https://twitter.com/MO_WASHINGTONDC

Instagram:  https://www.instagram.com/mo_washingtondc/?hl=en

YouTube:  https://www.youtube.com/user/MOHotels?feature=watch

LinkedIn:  https://www.linkedin.com/company/mandarin-oriental-hotel-group/

Equal Employer Opportunity statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: US Eastern Daylight Time
Applications close:

Closed

Director of Food and Beverage

Washington, DC, United States

Full-time, Indefinite

Start Date:

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