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This position just got filled, but there are more Administration jobs at Mandarin Oriental
[Closed]

Director of In Room Dinning

Mandarin Oriental

Posted

Director of In Room Dinning

Job Description

Duties and Responsibilities
  1. Major responsibilities:
  • Support company's philosophy and company culture through the use of Pillars of Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Departmental Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our Mission Statement
  • Support company's philosophy and company culture through the use of Guiding Principles and D.E.L.I.G.H.T as part of ensuring Guest Satisfaction and the achievement of our Mission Statement.
  • Provide leadership and support for assistant manager, order takers, servers and mini bar attendants.
  • Trains, evaluates and schedules Room Service staff to include, assistant manager, order takers, servers and mini bar attendants.
  • Performs administrative duties such as, but not limited to, scheduling, payroll and inventory
  • Inspects Room Service area, floors, and service landings to ensure standards of service are maintained.
  • Responds to guest inquiries and coordinates special arrangements
  • Enforces established guidelines and policies of the hotel and carries out disciplinary action(s), as necessary.
  • Implements new menus and promotions such as holiday and special event promotions.
  • Report all suspicious persons or activities and hazardous or unsafe conditions to the Security Department
  • Provide instruction and/or guidance for guest and employee safety in fire or other emergency situations
  • Performs a variety of other duties as assigned by the Director of Food and Beverage
  • Respond to guest questions. Provide guest assistance, direction and information as requested when working in public areas.
  • Attend pre-conference and post conference meetings
  • Chair daily departmental meeting
  • Chair daily event orders
  • Communicate all group information/changes to existing information to appropriate hotel colleagues in an accurate and timely manner
  • Maintain an active trace system for guest history on their F&B preferences
  • Audit checks when necessary
  • Generate a good atmosphere
  • Additional duties include but are not limited to:
    • Report all suspicious persons or activities and hazardous or unsafe conditions to the management
    • Understands and follow the laws and guidelines for beverage service
    • Provides instruction and/or guidance for guest and employee safety in fire or other emergency situations
    • Highly knowledgeable about the Reservation System and InfoGenesis POS system.
    • Ensures accuracy of all menus: current, correct, spelled correctly, clean and presentable.
    • Ensures menu descriptions are up to date and distributed appropriately.
    • Assists with check reconciliation with regards to voids, promos and discounted items. Assures that checks are settled in an honest and accurate way.
    • Assign group deliveries and special events to departmental management staff
    • Develops yearly budget
    • Develop semi-monthly pace report
    • Develop monthly forecast
    • Monitor payroll of department
    • Review and approve departmental PAFs
    • Attend scheduled food and beverage meetings
    • Revise standard and procedures for department, as necessary
Requirements

  1. Mandatory
  • Reading, writing and oral proficiency in the English language.
  • Willing to work a flexible schedule and holidays.
  • Be a self-motivator and motivator of others
  • Be able to work together with other colleagues.
  • Have a pleasant, friendly and helpful manner.
  • Maintain a clean and healthy personal hygiene and grooming.
  • Work in a safe, prudent and organized manner.
  • Be able to relate to all levels of guests and management.
  • Have a minimum of 2 years experience F&B management or supervisory experience in a similar position in a luxury hotel property
  • Have the ability to handle multiple tasks at one time.
  • Have superior communication and organization skills
  • Be able to consistently delight and satisfy our guest


Advertised: 08 Oct 2021 Eastern Daylight Time
Applications close:

Details

Job type
Full-time
Location
New York, NY, United States
Department
Administration
Starting in
As soon as possible
Contract duration
Indefinite

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