Duty Manager

[{{ $ctrl._job.status.name | translate}}] Duty Manager
Mandarin Oriental

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Job description



Mandarin Oriental Bosphorus, Istanbul

Set to open in early 2021, Mandarin Oriental Bosphorus, Istanbul, will be Mandarin Oriental Hotel Group’s second hotel in Turkey. The hotel will enjoy a prime location on the sunny shores of the Bosphorus, situated on the European side of Istanbul in the high-end residential Kuruçeşme neighborhood.
The urban resort, with its lush generous enchanted gardens, will feature two outdoor pools and private wooden pavilions on the shores of the Bosphorus. Mandarin Oriental Bosphorus, Istanbul will be comprised of 100 spacious guestrooms and suites, innovative restaurants & bars and expensive and elegant banqueting facilities. Spread over 2,700 square meters, The Spa at Mandarin Oriental Bosphorus, Istanbul will become one of Istanbul’s best wellness and beauty destination.

Duties and Responsibilities

Attend to guest's requests and complaints.
Investigate glitches and incidents, address to the department concerned, see that corrective actions are taken and respond to guest with an appropriate explanation and apology
Ensure LQE and MOQA is delivered and a smooth and successful operation is carried out in these areas daily
Co-ordinate with Guest Services on VIP arrivals, walk-ins, groups and guests with special requests, relocating guests during full house situations.
Co-ordinate with Engineering and Housekeeping to ensure that all rooms are ready for sale in the proper condition
Co-ordinate with Housekeeping and Food and Beverage on any special requests for VIPs
Co-ordinate with Security with regards to any criminal act within the hotel or suspicious guests
Inspect VIP arrival rooms with appropriate amenities set up
Ensure effective communication via daily briefings and weekly updates within the department.
Ensure that standards, policies and procedures are maintained
Make every effort to ensure that guests of the hotel are made as comfortable and contented as possible
Co-ordinate and take charge of any emergency during the night until General Manager or Hotel Manager arrives

Requirements

Minimum of 3 years Front Office Management experience in a luxury operation
Excellent written and verbal communication skills in the English and Turkish language
Ability to multi-task
Strong problem solving skills
Prior experience in a renovation and or pre-opening luxury environment
Multi-lingual

Advertised: 05 Nov 2020 GTB Standard Time
Applications close: 31 Jan 2021 GTB Standard Time

Details

Job type
Full-time
Location
Istanbul, Turkey
Department
Management
Starting in
As soon as possible
Duration of the contract
Indefinite

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