Front Office Agent

MANDARIN ORIENTAL HOTEL GROUP

Mandarin Oriental Hotel Group is the award winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. 

MANDARIN ORIENTAL, MUNICH

A five-star hotel in the heart of the Old Town, Mandarin Oriental, Munich is a luxury retreat with timeless appeal. Offering an enticing blend of luxury, comfort and style, our extensive facilities, excellent service and beautiful rooms can’t fail to delight. Located in a quiet street, Mandarin Oriental, Munich is a five-star luxury hotel, close to many of the city’s most famous sites. Elegantly appointed and beautifully designed, we offer the perfect mix of Oriental style and German charm.

JOB DESCRIPTION

• creating outstanding arrival and departure experiences
• assisting with billing and invoicing
• taking personal care of our guests during their stay
• ensuring compliance with health and safety regulations
• handling incoming telephone calls

YOUR PROFILE

• first experiences in a similar position and in a luxury environment
• the spirit to exceed expectations and a strong attention to detail
• a harmonious and humble soul and attitude
• knowledge of Guest Service related IT&T systems
• excellent communication skills in German and English; other language skills are advantageous
• a focus on our customers

YOUR BENEFITS:

• Complimentary Dining and Drinks at the Colleague Restaurant
• Complimentary Uniforms & Dry Cleaning
• Guaranteed additional Vacation Day on the Day of Your Birthday
• Colleague Rates when staying at Mandarin Oriental Hotel Group Sister Hotel
• Family and Friends Rates at Mandarin Oriental, Munich
  Special Rates when staying at “Selektion Deutscher Luxushotels” and “Fair Job Hotels”
• Dining Discount at The Lounge, Matsuhisa Munich and Mahjong Roof Garden
• EUR 1000 net for new Colleague Recommendations
• Yearly changing Birthday Gifts, monetary Christmas Present and Year-end Appreciation Gifts
• Long Service Recognition Gifts
• Team Outings: Oktoberfest, Christmas Events, Kick Off-Party, Summer Outing, Team Dinners
• Colleague of the Quarter Awards & Prices
• Attractive external Training Offering and Field Trips
• Support of Personal Saving Plans “Vermögenswirksame Leistungen”
• Colleague Wellness Initiatives
• Discounts at IST University, eCornell & Aromatherapy Associates
• Sabbatical upon Request

Advertised: 05 Jan 2023 W. Europe Standard Time
Applications close: