Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.
With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. It is an urban resort with Miami’s only private beach.
Overview of Position
We are looking for a Group Housing Coordinator for our Reservations Department. Incumbent should have at least one year of experience, preferably in a luxury hotel or luxury setting. Excellent telephone etiquette and guest service skills are required. Responsibilities include preparing sales contracts; filing; administrative duties; updating contacts/activities in Delphi; taking in guest inquiries; preparing monthly production reports; and organizing and attending familiarization trips and site inspections. Incumbent must have a strong comprehension of computer skills, including Microsoft Office products; experience in SpringerMiller Systems (SMS) is a plus. Excellent verbal and written communication skills are required—Bilingual Spanish/English is preferred. Work hours are Monday through Friday, with occasional weekends and evenings as needed. This is a full-time position only.
The Group Housing Coordinator will report directly to the Revenue Manager.
• Have a minimum of 2 years’ experience in the similar position, preferably in a luxury setting.
• Flexible schedule is required, including weekends and holidays.
• Have excellent communication and organization skills.
• Must be able to work in a high-pace and dynamic operation.
• Able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.
Working with us means…
We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
Equal Employer Opportunity Statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.
Advertised: 01 Dec 2021 Eastern Standard Time
Applications close: 22 Dec 2021 Eastern Standard Time