Head Concierge - Season 2022
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Head Concierge - Season 2022

Mandarin Oriental

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Head Concierge - Season 2022

About the job



Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world's most prestigious hotels and resorts. The Group now operates or has under development over 40 hotels with more than 11,000 rooms in 25 countries in key business and leisure destinations. Mandarin Oriental, Lago di Como is a sanctuary of calm, nestled on the sunny forest shores of Lake Como. 19th Century Villa Roccabruna is at the heart of the resort, which features a total of 21 rooms, 52 suites and two-stand-alone private villas, skilfully renovated to create a sense of modern Italian elegance with a subtle oriental charm. Idyllic lake views can be enjoyed from the resort‘s restaurants, which include L˜ARIA Restaurant, CO.MO Bar & Bistrot and the Pool Bar by the resort’s floating pool on the lake. The Spa at Mandarin Oriental, Lago di Como is the largest on the lake, with two private spa suites, two treatment rooms, a beauty studio, a next-generation Technogym fitness centre and a holistic heat and water experience area.

Duties and Responsibilities

  • Ensure that Legendary Quality Standards, policies and procedures of Mandarin Oriental, Lago di Como are properly understood and followed among the Concierge Team.
  • Personally welcomes VIP guests as well as repeat guests, recognizing and anticipating their individual needs.
  • Handles all guest complaints and specific requests by cooperating with all the departments.
  • Schedule Concierge Team departmental shifts.
  • Be the first Ambassador for our Guests to discover all what Lago di Como has to offer in terms of experiences.
  • Engages with guests identifying and anticipating their preferences.
  • Be proactive and well acknowledged to make every experience a success.
  • Maintain a constantly updated database with extensive information about area highlights.
  • Be knowledgeable of all in-house and arriving guests, keeping track of all Guest’s request, reservations and confirmations.
  • Be aware of all daily events in the Hotel.
  • Arrange tickets for theatre, sporting events and local attractions.
  • Make and confirm dining reservations.
  • Provide a daily list to the Front Office Manager or Manager On Duty of transportation reservations.


Requirements

Mandatory:

  • A minimum of three years experience as a Head Concierge within a luxury hotel enviroment
  • Bachelor's degree in hospitality or related field
  •  Strong written and verbal communication skills required
  • Able to multi-task
  • Must be professional and possess excellent presentation, communication, organization, and effective time management skills.
  • Must have very strong knowledge of the restaurants, bars, theatres, shows and attractions in Lago di Como area.
  • Flexible schedules and working hours; willingness to work weekends & holidays required.
  • Multi-lingual


Advertised: W. Europe Standard Time
Applications close:

Closed

Head Concierge - Season 2022

Como, Italy

Full-time, Indefinite

Start Date:

Latest start date:

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