Sales Executive
Sales Executive

Mandarin Oriental


Sales Executive

About the job

  • $23.00 per hour
  • Complimentary meals 
  • Complimentary parking
  • Paid vacation, sick, and personal time
  • Paid Short Term Disability Insurance
  • Paid Parental Leave
  • Paid life insurance
  • Excellent medical, dental, and vision insurance
  • Excellent 401(k) plan

Overview of Position

The Sales Executive is responsible for providing administrative and coordinating support for the Account Director(s) handling Sales and Marketing activity. The Sales Executive’s responsibilities include but are not limited to the following:

  • Provide and achieve monthly action plan tasks and actions to support local market to include but are not limited to sales calls, entertaining and telephone prospecting
  • Achieve predesignated monthly goals for new account acquisition
  • Assist Sales Managers in creating and distributing regular sales kits and direct mailings that highlight services and amenities, special promotions, and unique selling points of the hotel.
  • Assist Sales Manager by handling sales correspondence and inquiries. 
  • File correspondence and documents according to agreed system (Delphi) and maintain trace system up to date.
  • Answer telephones in line with current MOMIA telephone standards.
  • Contact clients on behalf of Sales Manager and serve as a representation of the department in the manager’s absence.
  • Make travel arrangements and set sales appointments for Sales Manager.
  • Meet with clients and conduct site tours when needed, as well as conduct room inspections prior to showing rooms.
  • Attend promotional sales events and other sales functions as required.
  • Coordinate reservations, amenities, and proposals for VIP clients when needed. 
  • Maintain all contact, account, activity and booking information in Delphi as per MOHG Delphi Best Practices.
  • Ensure effective communication to regional sales office.
  • Organize and deliver Fam trips
  • Produce monthly production reports for both Senior Sales Manager and Sales Executive roles

The Sales Executive will report to the Sales Manager and Account Director.


• Have a minimum of 4 years’ experience in similar position, preferably in a luxury setting.
• Have excellent communication and organization skills.
• Excellent telephone etiquette and guest service skills

• Must be able to work in a high-pace and dynamic operation. 
• Able to work together with other colleagues.
• Have a pleasant, friendly and helpful manner.
• Maintain a clean and healthy personal hygiene and grooming.
• Work in a safe, prudent and organized manner.
• Able to handle multiple tasks at one time.
• Able to consistently delight and satisfy our guest.
• Able to handle guest requests in a detailed manner.

The Group

Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides 21st century luxury with oriental charm. Above all, Mandarin Oriental is renowned for creating unique hotels through distinctive design and a strong sense of place, luxury hotels right for their time and place. The Group regularly receives international recognition and awards for quality management and legendary service hospitality.

Our Hotel

With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests.  It is an urban resort with Miami’s only private beach.

Working with us means…

We are dedicated to delighting our guests and to delighting our colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.

Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programmes, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.

Equal Employer Opportunity Statement

Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.

Mandarin Oriental Hotel Group expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of Mandarin Oriental Hotel Group’s colleagues to perform their job duties may result in discipline up to and including discharge.

Advertised: 06 May 2022 Eastern Daylight Time
Applications close:

Sales Executive

Miami, FL, United States

Full-time, Indefinite

Start Date:As soon as possible

Latest start date: