Spa Concierge

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Spa Concierge
Mandarin Oriental

Posted
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Job description

  • Support company’s philosophy and company culture through the use of Pillars of Legendary


      Quality Experiences on a daily basis to ensure Guest Satisfaction and the achievement of our

      Mission Statement.

  • Support company’s philosophy and company culture through the use of Departmental


Legendary Quality Experiences on a daily basis to ensure Guest Satisfaction and

the achievement of our Mission Statement.

  • Support company’s philosophy and company culture through the use of Guiding Principles and


      D.E.L.I.G.H.T. as part of ensuring Guest Satisfaction and the achievement of our Mission

Statement.

  • Keep work area clean and neat at all times.
  • Must follow all Standards and Procedures as taught by legendary trainers or Spa Supervisor.
  • To ensure that a high standard of service is maintained throughout the Spa.
  • Assist in the operations of all spa departments as required:


                        Front Desk

                        Spa Retail Area

                        Relaxation Area

                        Sluice Area

                        Sales and Marketing

                        Spa Suites

  • Report dysfunctional equipment to Reception Manager or Spa Director.
  • To maintain inventory of supplies for the operations of the spa reception.
  • Will be expected to assist various demonstrations and events.
  • To maintain a high standard of appearance and personal hygiene as lay down by the Spa Director.
  • Must attend all training courses as deemed necessary, and must adhere to training as set down by


      the Spa Director.

  • Must have the ability to courteously interact and answer all spa and hotel related questions with


      guests.

  • Must have good telephone skills and follow MOHG telephone etiquette.
  • To be adaptable and accountable for all actions.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and


      responsibilities as required by the position, or assigned by the Spa Director.

  • To ensure a warm friendly welcome to all guests at all times. Greets all guests upon their arrival,


      gives new guests tours of property and offers return guests "re-orientations". Courtesy to guests

      and other colleagues at all times.

  • Processes incoming and outgoing packages, i.e., FedEx, UPS, etc.
  • Oversees incoming and outgoing guest and spa colleague business-related faxes.
  • To aim to give the guests the best possible service, and make each guest feel important.
  • The interest of each guest is of paramount importance.
  • To show a professional attitude at all times, particularly with regard to punctuality, appearance


      and general manner.

  • Responsible for all administrative procedures to ensure that the spa is run professionally and in


      accordance with Health and Safety policy.

  • Ensure that the reception area is tidy, clean and stocked at all times.
  • Ensure the completion of confirmation phone calls for the next business day.
  • Print confirmation letters and pull files for the next business day.
  • To communicate all messages promptly and to keep the Manager-On-Duty informed as to any


      complaints.

  • To organize appointment scheduling to maximize use of time and profitability whilst ensuring


      that the clients needs are of first importance.

  • To recognize the importance of "sales" in every aspect of their role and be responsible for


      achieving sales targets as set by the Spa Director.

  • To assist in the smooth flow of the guests journey throughout the day.
  • To receive training to ensure that all-relevant legislation pertaining to the Health and Safety at


      work Law and Health and Hygiene standards are implemented and monitored within the spa.

  • Must be a team player and assist all spa and hotel colleagues where necessary.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and


      responsibilities as required by the position, or assigned by the Spa Managers.

  • To perform opening and closing duties.
  • To have a thorough understanding of Spa Soft, all treatments offered in the spa and all retail


      products.

  • To keep a thorough log on turn-away guests.
  • Prepare gift certificates and make pre-payment arrangements
  • To attend daily line-ups, weekly and monthly spa meetings.


Advertised: 16 Mar 2021 China Standard Time
Applications close:

Details

Job type
Full-time
Location
Macau Island, Macau
Department
Front Office concierge
Starting in
As soon as possible
Duration of the contract
Indefinite

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