The Assistant Executive Housekeeper is key individual in achieving the goals and quality standards of the Housekeeping Department. The Assistant Executive Housekeeper must impact all elements of the department, from standards of cleanliness to associate morale, to budgetary goals and inter-departmental relations. As such, The Assistant Executive Housekeeper has responsibility for:
1. Overseeing operation of the Housekeeping Department on a day-to-day basis.
2. In the absence of Director of Services, fulfilling the operational needs of associated departments such as recreation, laundry and staff needs or requests, as possible.
3. Work with the Director of Services to be proficient in the administrative operation of the applicable departments of responsibility and other special projects as may be requested.
DUTIES & RESPONSIBILITIES
Identify and maintain various methods and/or areas to achieve constructive communications:
Productive and interesting monthly department meetings.
Attractive and up-to-date posting area for memos, announcements, etc.
An efficient and effective inter-departmental routing system to keep Supervisory Staff informed (Pass-On-Logs, inter-office routing, SOP, etc.).
Preparation, approval by DOS and timely posting of weekly schedule
Implement and maintain controls and procedures to ensure that the highest standards of cleanliness and maintenance are achieved.
Weekly walk-around, documented inspections of guest rooms, public areas and support facilities with Director of Services.
Thorough Staff training and review process.
Comprehensive WORK ORDER PROGRAM to ensure that:
Use of Transcendent program
Tracking file so they can be followed up.
Follow up with engineering for thank-you or for reason for lack of completion.
Build and maintain an Associate Relations Program that will both meet the associate needs and the company's goals.
Establish and maintain a procedure of a daily "Morning Meeting" to greet and up-date the Staff and to inspect uniform cleanliness and compliance.
Develop and implement an incentive program to acknowledge a positive GSS or ESS and to recognize specific associates mentioned on comment forms.
Implement and maintain a system to recognize individual associate’s birthdays.
Identify and use an approved system for "ON CALL" status, requested time off and other special requests.
Employ a personnel administration system that is responsible, timely and fair.
Ensure that all Performance appraisals for review are completed, presented and returned to Human Resources AT LEAST two weeks prior to the review date.
Ensure that coaching and counselling forms are completed on a timely and consistent basis, especially when the policies and/or procedures of the hotel have been violated.
Active involvement in the budgetary system of the department and hotel.
Consistent preparation of weekly budgeted progress reports.
Participation in period inventories.
Control/accounting of weekly overtime.
Participation in annual budgeting process.
Specific Job Tasks
Ensure that assigned areas are properly cleaned daily.
Work closely with and gain a working knowledge of Front Office, Accounting and necessary aspects of F&B and Engineering Departments.
Ensure that Supervisors continually inspect their assigned areas and turn in their inspection reports.
Ensure that all reports are prepared completely and promptly.
Ensure that an effective and complete training program is in use and that all associates are well trained and re-trained, as needed.
Ensure that SOP are available, current and in effect.
Ensure that proper key controls are in effect.
Keep purchasing manual up-to-date and only purchase approved items. Purchase order/receiving log should be accurately maintained.
Control overtime through proper scheduling and immediate response to problems.
Review operating statements and critique unusual overages and shortages. All efforts must be made to meet budgeted goals.
Audit schedules, wage projections, recaps and payroll.
Involve supervisors in as many administrative functions as is possible to further develop them.
Ensure that all associates are hygienically clean with clean, complete uniforms.
Review out-of-order rooms daily.
Provide up-to-date job descriptions for all associates.
Immediate response to all guest problems and guest correspondence.
Ensure that lost and found articles are stored properly and correct logs are maintained.
Maintain division goals in relation to accident prevention, safety and fire prevention and associate awareness.
Performs other duties as assigned to meet the business need
The experience, skills and knowledge, and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.
Skills and Knowledge
Must be able to work with and understand financial information and data
Must be effective in handling challenges in work place including anticipating, preventing and solving challenges as necessary
Good oral and Written communication skills
Knowledge of principles and processes for providing customer and personal services
Management of material resources such as appropriate use of Housekeeping equipment, facilities and materials needed to do certain work or project
Education or Certification
At least 5 year supervisory experience in Housekeeping in a Deluxe Hotel.
Bachelor’s Degree preferred
- Job type
- Fulltime job
- Manila, Philippines
- Starting in
- As soon as possible