Floor Supervisor

[{{ $ctrl._job.status.name | translate}}] Floor Supervisor
Manila Marriott Hotel

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Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    

 

To establish a high degree of excellent in our Guest rooms, suites and corridors, ensuring the Customer receives only the highest standard of services that are equal to the high level of Guest and Management expectations.

 

 

DUTIES & RESPONSIBILITIES

 

Hours of Work:

  • 7:00 A.M. – 3:00 P.M.

  • 8:00 A.M. – 4:00 P.M.

  • 2:00 P.M. – 10:00 P.M.

     

  • Responsible for training of all Room Attendants.

  • Ensure all floors are stocked properly and adherence to all pars.

  • Ensure all china, glass and silver is in excellent condition and is maintained at all times.

  • Ensure the standard of guest rooms is equal to our high degree of excellence.

  • Inspect and complete inspection reports.

  • Immediately report any damaged scene or any reported by Room Attendant so the corridors and equipment are kept to the high standards.

  • Report any burned out lights, other than what the Room Attendants are to replace.

  • Any engineering issues should be reported directly to the Main Linen Room.

  • Ensure Lost & Found items are turned directly in to the Main Linen Room on a daily basis. These items are never to be left on the floor overnight.

  • Keep halls clear of trash, soiled linen, cribs and other Guest service equipment.

  • Be responsible for the input of all status of Guest rooms.

  • Ensure Room Attendant is working at all times and that Room Attendants are fully equipped with the supplies that they need to take care of the Guest.

  • Exhibit a high degree of gracious hospitality, greet Customers at all times and exhibit philosophy of one-stop shopping.

  • Handle guest requests as necessary

  • Complete any special assignment, directed by the Housekeeping Manager or the Director of Services promptly.

  • Housekeeping supervisors will be responsible for reporting the performance of associates in their area to the Housekeeping Manager and the Director of Services.

  • Any and all the assignments by the Assistant Executive Housekeeper or Director of Services must be followed through.

     

  • Other

    • Performs other duties as assigned to meet the business need

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    See description

    Job type
    Full-time
    Location
    Manila, Philippines
    Department
    Housekeeping
    Starting in
    As soon as possible

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