To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive internal and external customer relationships with Associates and Managers
DUTIES & RESPONSIBILITIES
Job descriptions and personal specifications are available for all positions and are sent with the offer letter
Jobs are creatively advertised (internally and externally) in appropriate media and present a professional image of the organization in line with the Marriott Brand Image Recruitment Standards
Communication both verbal and written, with any recruitment suppliers (e.g. job centres, agencies and other hotels) is effective and conducted in a timely and professional manner.
The Company’s equal opportunities policy is actively promoted and implemented
Recruitment administration and correspondence is carried out (in conjunction with Human Resources Audit) according to agreed processes and timescales
All job applicants are dealt with courteously, equitably and confidentially
Interviews are conducted in accordance with company (LSOP / employment law standards, and candidates are assessed against appropriate job competencies.
Accurate and complete records of the entire recruitment process are maintained, enabling the provision of information for regular reports, analyses and ad hoc requests – recruitment log
Careers advice and information regarding internal vacancies and opportunities is given and displayed internally to support associates seeking job transfers/promotions, and the Company’s internal transfer policy is implemented
To take part in any recruitment drives / campaigns that the hotel undertakes.
All applications including regrets are processed with 5 working days of receipt in to the office
Maintains the recruitment database, including applicant response and any data input using the Human Resources Information System (HRIS)
Ensures that all recruits have full reference checks and that these are following up if necessary logs are kept in conjunction with Human Resources Manager / DHR
Update Applicants data base thru the Human Resources Information System (HRIS)
All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements
Up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required
Assist Payroll Assistant with appropriate communication with payroll assists accurate payment of wages
Company benefits are promoted internally and externally and administered in accordance with company procedures
Management of the hotel’s recognition programme i.e. associate of the quarter and associate of the year.
Associate notice boards are kept up to date with recognition results. Local and comp any benefits are administered and displayed on associate notice boards.
Be familiar with LSOPs, Corporate SOPs as well as local employment laws related to the human resources functions.
Training & Development
The Associate & Management Evaluation process is effectively implemented throughout the organization – & in conjunction with HR Assistant, accurate records of all appraisal forms etc are kept and reports generated when required
In conjunction with HRM-Training and HR Assistant, appropriate records and data pertaining to training and development activity are maintained in accordance with company and legal requirements
Orientation is carried out in the hotel to company standard.
A climate and environment are fostered that encourages associates to freely consult the Department and they are responded to in a timely manner in balance with the needs of the hotel
Feedback from associates is actively solicited and responded to with the involvement of Line Managers as appropriate in conjunction with the Director of Human Resources.
Solutions are generated and evaluated either by the Department or through ownership of the Line Manager as appropriate
All HR Systems, procedures and practice for the maintenance of quality and departmental service standards are monitored, maintained, evaluated and enhanced
Services are promoted through effective written and oral communication
Effective communication, consultation and associate involvement is supported and facilitated throughout the hotel
The customer service needs of all external contacts are considered and undertaken, thus upholding the good public image of our hotel and company.
Actively be involved / representative in the Community Service Programme for the hotel.
The disciplinary procedure and GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is followed at all times – any issues should be passed to the Director of Human Resources
Investigations to be carried out in a timely manner in line with company guidelines
The company equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters
Benefits under SSS, Pag-ibig, Philhealth and all other associates “rights” are understood and effectively communicated and administered where necessary to others.
Due care and confidentiality is observed in all employment matters, including referencing
Human Resources – Department Focus
Input and support is given to the DHR & HRM in the formulation of the Human Resources plan
Personal objectives are agreed and set with the DHR & HRM
Objectives for teams and individuals are agreed and updated within departmental meetings
Action plans are devised to meet objectives and implementation monitored
Contribution is made to the setting of departmental objectives in relation to the business strategy
Team meetings and other hotel focus groups are attended and actively participated in i.e. Associate Consultative Committee Meetings etc
Appropriate Particulars of Employment and other related documentation are issued to all new starters and acceptance of terms and conditions secured, in accordance with company procedures and legal requirements
Changes to Particulars of Employment are made with the consent of the associate, observing contractual right to notice and legal/company requirements for consultation as necessary
Contracts of employment are terminated by the associate or employer, observing company procedures, contractual rights and legal requirements
Due care and confidentiality is observed with regard to access to employment data in line with the policy and Data Protection legislation
Standards of performance are established for all areas i.e. Associate Dining & Associate Recognition/Events
Associate notice boards are informative/educational and kept up to date.
Manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and customer needs.
Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business
Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships
Productive working relationships are established, maintained and enhanced at all levels
Changes to services, products and systems are implemented and evaluated
There is a quick and decisive response to resolve immediate and short term problems
Collate and file departmental meeting minutes and keep an up to date log/record on a monthly basis. Attend in the absence of the DHR departmental meetings.
Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and Human Resources Trainer.
Complete with the DHR / HR Manager a locker room audit twice a year
Self development needs are identified and agreed within a personal development plan and commitment made to its implementation
Initiative is taken to pursue opportunities for self development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences
Strong leadership and personal presence is projected in HR team and to other departments
Previous experience, technical knowledge and best practices are applied effectively and used to coach others
Change is actively sought and there is a readiness to challenge in the interests of continuous improvement
Procedures and legal requirements pertaining to safety, hygiene and security are adhered to within own area of responsibility
The health and safety of associates and members of the public are monitored and maintained
Personal organisation and that of the work area are maintained to assist workflow
Equipment and supply needs are identified and defects in equipment reported in line with hotel procedures
All work is carried out in an organised and efficient manner in line with appropriate organisational and legal requirements
Energy efficiency is promoted and improvement identified to support the hotels environmental policy
All statutory training is attended, logged and monitored and all hotel / company SOPs & LSOPs are adhered to
Appropriate records are maintained in accordance with Company and legal requirements
Performs other duties as assigned to meet the business need
The experience, skills and knowledge, and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these. Equivalent work experience may be substituted for years of experience.
Previous experience within HR as a Co-Coordinator / Administrator
Education or Certification
Bachelor’s degree or similar
- Job type
- Manila, Philippines
- Human Resources
- Starting in
- As soon as possible