Human Resources Officer

[{{ $ | translate}}] Human Resources Officer
Manila Marriott Hotel


Job description

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Job Overview    


To provide a comprehensive, confidential Human Resource service to the hotel to support achievement of the business goals and strategies whilst developing and maintaining positive internal and external customer relationships with Associates and Managers






  • Job descriptions and personal  specifications are available for all positions and are sent with the offer letter

  • Jobs are creatively advertised (internally and externally) in appropriate media and present a professional image of the organization in line with the Marriott Brand Image Recruitment Standards

  • Communication both verbal and written, with any recruitment suppliers (e.g. job centres, agencies and other hotels) is effective and conducted in a timely and professional manner.

  • The Company’s equal opportunities policy is actively promoted and implemented

  • Recruitment administration and correspondence is carried out (in conjunction with Human Resources Audit) according to agreed processes and timescales

  • All job applicants are dealt with courteously, equitably and confidentially

  • Interviews are conducted in accordance with company (LSOP / employment law standards, and candidates are assessed against appropriate job competencies.

  • Accurate and complete records of the entire recruitment process are maintained, enabling the provision of information for regular reports, analyses and ad hoc requests – recruitment log

  • Careers advice and information regarding internal vacancies and opportunities is given and displayed internally to support associates seeking job transfers/promotions, and the Company’s internal transfer policy is implemented

  • To take part in any recruitment drives / campaigns that the hotel undertakes.

  • All applications including regrets are processed with 5 working days of receipt in to the office

  • Maintains the recruitment database, including applicant response and any data input using the Human Resources Information System (HRIS)

  • Ensures that all recruits have full reference checks and that these are following up if necessary logs are kept in conjunction with Human Resources Manager / DHR

  • Update Applicants data base thru the Human Resources Information System (HRIS)


    Total Compensation

  • All necessary reward data is recorded and stored accurately and securely in compliance with organizational policy and legal requirements

  • Up to date records are maintained in a manner which enables cost effective and timely retrieval and the production of regular and ad hoc reports as required

  • Assist Payroll Assistant with appropriate communication with payroll assists accurate payment of wages

  • Company benefits are promoted internally and externally and administered in accordance with company procedures

  • Management of the hotel’s recognition programme i.e. associate of the quarter and associate of the year.

  • Associate notice boards are kept up to date with recognition results. Local and comp any benefits are administered and displayed on associate notice boards.

  •  Be familiar with LSOPs, Corporate SOPs as well as local employment laws related to the human resources functions.


    Training & Development

  • The Associate & Management Evaluation process is effectively implemented throughout the organization – & in conjunction with HR Assistant, accurate records of all appraisal forms etc are kept and reports generated when required

  • In conjunction with HRM-Training and HR Assistant, appropriate records and data pertaining to training and development activity are maintained in accordance with company and legal requirements

  • Orientation is carried out in the hotel to company standard.


    Associate Relations

  • A climate and environment are fostered that encourages associates to freely consult the Department and they are responded to in a timely manner in balance with the needs of the hotel

  • Feedback from associates is actively solicited and responded to with the involvement of Line Managers as appropriate in conjunction with the Director of Human Resources.

  • Solutions are generated and evaluated either by the Department or through ownership of the Line Manager as appropriate

  • All HR Systems, procedures and practice for the maintenance of quality and departmental service standards are monitored, maintained, evaluated and enhanced

  • Services are promoted through effective written and oral communication

  • Effective communication, consultation and associate involvement is supported and facilitated throughout the hotel

  • The customer service needs of all external contacts are considered and undertaken, thus upholding the good public image of our hotel and company.

  • Actively be involved / representative in the Community Service Programme for the hotel.

  • The disciplinary procedure and  GFT processes within the hotel are understood and can be accurately communicated to others including managers so that the correct procedure is followed at all times – any issues should be passed to the Director of Human Resources

  • Investigations to be carried out in a timely manner in line with company guidelines

  • The company equal opportunities policy is adhered to in principle and in practice and anti-discrimination laws observed in all employment matters

  • Benefits under SSS, Pag-ibig, Philhealth and all other associates “rights” are understood and effectively communicated and administered where necessary to others.

  • Due care and confidentiality is observed in all employment matters, including referencing


    Human Resources – Department Focus

  • Input and support is given to the DHR  & HRM in the formulation of the Human Resources plan

  • Personal objectives are agreed and set with the DHR & HRM

  • Objectives for teams and individuals are agreed and updated within departmental meetings

  • Action plans are devised to meet objectives and implementation monitored

  • Contribution is made to the setting of departmental objectives in relation to the business strategy

  • Team meetings and other hotel focus groups are attended and actively participated in i.e. Associate Consultative Committee Meetings etc

  • Appropriate Particulars of Employment and other related documentation are issued to all new starters and acceptance of terms and conditions secured, in accordance with company procedures and legal requirements

  • Changes to Particulars of Employment are made with the consent of the associate, observing contractual right to notice and legal/company requirements for consultation as necessary

  • Contracts of employment are terminated by the associate or employer, observing company procedures, contractual rights and legal requirements

  • Due care and confidentiality is observed with regard to access to employment data in line with the policy and Data Protection legislation

  • Standards of performance are established for all areas i.e. Associate Dining & Associate Recognition/Events

  • Associate notice boards are informative/educational and kept up to date.

  • Manpower and material resources are effectively used, monitored and controlled balancing both budgetary requirements and customer needs.

  • Communication with the rest of the HR team is undertaken and information supplied to support them in the daily management of the business

  • Oral and written communication is carried out in a manner, and at a level and pace, likely to promote understanding and effective working relationships

  • Productive working relationships are established, maintained and enhanced at all levels

  • Changes to services, products and systems are implemented and evaluated

  • There is a quick and decisive response to resolve immediate and short term problems

  • Collate and file departmental meeting minutes and keep an up to date log/record on a monthly basis. Attend in the absence of the DHR departmental meetings.

  • Administer and collate the associate newsletter on a quarterly basis with the support of the DHR and Human Resources Trainer.

  • Complete with the DHR / HR Manager a locker room audit twice a year

  • Self development needs are identified and agreed within a personal development plan and commitment made to its implementation

  • Initiative is taken to pursue opportunities for self development and business improvement through experimentation, networking and by seeking exposure to new challenges and experiences

  • Strong leadership and personal presence is projected in HR team and to other departments

  • Previous experience, technical knowledge and best practices are applied effectively and used to coach others

  • Change is actively sought and there is a readiness to challenge in the interests of continuous improvement


    Loss Prevention

  • Procedures and legal requirements pertaining to safety, hygiene and security are adhered to within own area of responsibility

  • The health and safety of associates and members of the public are monitored and maintained

  • Personal organisation and that of the work area are maintained to assist workflow

  • Equipment and supply needs are identified and defects in equipment reported in line with hotel procedures

  • All work is carried out in an organised and efficient manner in line with appropriate organisational and legal requirements

  • Energy efficiency is promoted and improvement identified to support the hotels environmental policy

  • All statutory training is attended, logged and monitored and all hotel / company SOPs & LSOPs are adhered to

  • Appropriate records are maintained in accordance with Company and legal requirements



    • Performs other duties as assigned to meet the business need



    Candidate’s Profile:


    The experience, skills and knowledge, and education/certification components of the Candidate Profile should be presented as preferences rather than requirements unless an individual would not be hired for the position without these.  Equivalent work experience may be substituted for years of experience.



    • Previous experience within HR as a Co-Coordinator / Administrator



    Education or Certification

    • Bachelor’s degree or similar

    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


    See description

    Job type
    Manila, Philippines
    Human Resources
    Starting in
    As soon as possible

    Other suggested jobs

    {{:: 'Human Resources Officer (Payroll)' | ellipsis : 40 : true }}

    {{:: 'Sheraton Grand Doha Resort & Convention Hotel' | ellipsis : 35 : true }}

    {{:: 'Learning and Development Generalist' | ellipsis : 40 : true }}

    {{:: 'JW Marriott Marquis Hotel Dubai' | ellipsis : 35 : true }}

    {{:: 'Staff Accommodation Supervisor' | ellipsis : 40 : true }}

    {{:: 'Novotel World Trade Centre' | ellipsis : 35 : true }}

    {{:: 'Assistant HR Manager, TRYP by Wyndham Dubai' | ellipsis : 40 : true }}

    {{:: 'TRYP by Wyndham Dubai' | ellipsis : 35 : true }}
    Other jobs
    Pool Bar Bartender
    Tambon Talat Yai, Thailand
    View 8898 other offers