[{{ $ctrl._job.status.name | translate}}] Reservations Agent(Russian Speaker)
Marjan Island Resort & Spa Managed By AccorHotels

Posted

Job description

1. To have a good knowledge of all the different types of rooms, hotel facilities, hours of operation, restaurants, shops and ball rooms.
2. To be well informed about special functions and events held in the hotel on a daily basis.
3. To be fully aware of the national history of Ras Al Khaimah, places of interest, shopping areas, etc.
4. To maintain professional confidentiality and never disclose any secrets pertaining to the Company.
5. To ensure that the product standards are followed as trained.
6. To input and answer all written correspondence (fax & email) and telephone inquiries within 24 hours of being received.
7. To ensure that all reports are completed on a daily basis and filed for reference.
8. To be aware of the Hotel occupancy and average room rate today, month to-date and performance against budget requirements.
9. To conduct a daily audit of tomorrows arrival file to ensure accuracy.
10. To ensure complimentary vouchers are received from internal departments (wherever applicable) and are filed immediately.
11. To maintain high level of guest telephone contact skills while promoting the Hotel, our Restaurants, and the Spa through good selling and communication skills.
12. To achieve an optimum level of occupancy and average room rate to best yield revenue and to ensure budgeted targets are met.
13. To be fully conversant with all market segment and rate plans, together with special rates and packages.
14. To maximize room revenues, and create additional revenue, by utilizing effective Upselling techniques.
15. To liaise daily with the Reservations and Revenue Manager regarding business on the books and the strategy of the day.
16. To deal with faxes, correspondence checking (VIP’s, regular guest …), group allocations, and to respond to guest requests on a daily basis.
17. To handle customer queries and complaints relating to the Reservations Department.
18. To achieve targeted scores in all Test Call programs assisting the Hotel to maintain its ratings.
19. To ensure Profiles are maintained, merged and updated on a regular basis to provide accurate
20. Company, Agent and Individual Guest information as directed by the Reservations Coordinator.
21. To maintain the Reservations files in an up to date and accurate manner.
22. To work closely with Front Desk and Events to maximize Guest Satisfaction.

Requirements

• Proficient in the English & Arabic or Russian language (verbal & written), third language is an asset
• Must be able to handle a multitude of tasks in an intense, ever-changing environment while remaining calm and collective
• Must be flexible in terms of working hours
• A hospitality diploma is an asset
• Knowledge of computerized Front Office systems required with emphasis in Hotel PMS based programs and Windows, MS Office Suite an asset
• Prior experience in customer service an asset
• Must have the ability to deal with all type of customers internal and external.
Job type
Full-time
Location
Ras Al-Khaimah, United Arab Emirates
Department
Reservations
Languages
English, Russian
Starting in
As soon as possible
Latest start date
April 2019
Contract duration
More than 1 year
Pay range
Based on experience
Accommodation
Provided
Other benefits
Duty Meals, Insurance...

Marjan Island Resort & Spa Managed By AccorHotels

Named after the iconic Crystalline enriched Al Marjan Island, Marjan Island Resort & Spa is located in Ras Al Khaimah‘s first man-made archipelago of 4 picturesque coral-shaped islands and boasts breath-taking scenic marine views of the shimmering waters of the Arabian Gulf.

The Moorish designed Marjan Island Resort & Spa offers impeccable standards of service combined with distinctive style reflecting its Arabic heritage and a tradition of hospitality.

The newest destination and most discerning resort attraction of Ras Al Khaimah is a genuine place to experience world-class tourism in a setting where Arabian hospitality complements our amiable culture. This alcohol-free resort is a place devoted to serenity and well-being and offers exclusivity and tranquility.

With close proximity to the vibrant city of Dubai, around a 40 minutes’ drive, the resort is a perfect serene getaway. Far from the city bustling activities, the resort is an unrivalled address for comfort and tranquility with family fun indulgence.

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