[{{ $ctrl._job.status.name | translate}}] Reservations Supervisor
Marjan Island Resort & Spa Managed By AccorHotels


Job description

1. To oversee and control daily tasks when on duty.
2. To supervise all agents and develop them in order to handle Reservations tasks properly.
3. To assist Reservations Manager to operate the department.
4. To handle all group tours/ conventions from the initial blockage to the rooming lists.
5. To record all Reservations neatly and accurately on prescribed forms.
6. To file neatly all updated correspondences chronologically, first and then alphabetically.
7. To handle the telex machine in sending outgoing Reservations telexes.
8. To handle all advance deposits received by crediting the amounts into the correct guest’s folios and issuing receipts to the senders.
9. To check incoming emails, letters, telexes and faxes than distribute to whom it may concerned within the Reservation Department.
10. To confirm Reservations for rooms according to the room's availability issued by the Reservations Manager according to the rates that are currently in effect and to arrange the billing according to hotel procedures.
11. To record all Reservations neatly and accurately on prescribed forms.
12. To update the PMS immediately and accurately if there’s any changes.
13. To send out confirmation slip promptly if requested.
14. To handle any request for amenities or transportation promptly and accurately.
15. To update guest history records, travel agency/company records and account receivable records on a regular basis.
16. To handle the Reservations correspondence accurately and neatly.
17. Promptly prepare any Reservations report.


• To work effectively in a stressful environment.
• To communicate well with others.
• Effectively deal with guests, customers and visitors.
• To accept constructive criticism from supervisors.
• To change activity frequently and cope with interruptions
Job type
Ras Al-Khaimah, United Arab Emirates
English, Arabic (optional)
Starting in
As soon as possible
More than 1 year
Pay range
AED 3000-3500
Other benefits
Duty meals, Insurence....

Marjan Island Resort & Spa Managed By AccorHotels

Named after the iconic Crystalline enriched Al Marjan Island, Marjan Island Resort & Spa is located in Ras Al Khaimah‘s first man-made archipelago of 4 picturesque coral-shaped islands and boasts breath-taking scenic marine views of the shimmering waters of the Arabian Gulf.

The Moorish designed Marjan Island Resort & Spa offers impeccable standards of service combined with distinctive style reflecting its Arabic heritage and a tradition of hospitality.

The newest destination and most discerning resort attraction of Ras Al Khaimah is a genuine place to experience world-class tourism in a setting where Arabian hospitality complements our amiable culture. This alcohol-free resort is a place devoted to serenity and well-being and offers exclusivity and tranquility.

With close proximity to the vibrant city of Dubai, around a 40 minutes’ drive, the resort is a perfect serene getaway. Far from the city bustling activities, the resort is an unrivalled address for comfort and tranquility with family fun indulgence.

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