[{{ $ctrl._job.status.name | translate}}] At Your Service Agent
Marriott Hotel Downtown, Abu Dhabi

Posted

Job description

Marriott International portfolio of brands includes Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

Job Summary
 
     Operate telephone switchboard station in order to answer telephone calls. Process guest requests for wake up calls, screening calls, and other requests related to placing or receiving telephone calls. Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required. Answer, record, and process all guest calls, requests, questions, or concerns. Receive, record, and relay messages accurately, completely, and legibly. Log all guest requests or issues into computer, contact appropriate individual or department (e.g., Bellperson, Housekeeping), and follow up with guest to ensure their request has been met to their satisfaction. Provide information to guests about room features, property amenities, and local areas of interest. Assist guests with accessing the internet. Report accidents, injuries, and unsafe work conditions to manager.
 
     Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, and support team to reach common goals. Comply with quality assurance expectations and standards. Read and visually verify information in a variety of formats; stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
 
 
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Job type
Full-time
Location
Abu Dhabi, United Arab Emirates
Department
Rooms division
Languages
English
Starting in
As soon as possible

Marriott Hotel Downtown, Abu Dhabi

It’s a powerful feeling, to belong. It’s having a place in the world that fits. It’s working with people who treat you like family. And it’s what it feels like to work at Marriott. Bring us your passion and your determination to succeed. We’ll show you a world of opportunity that literally reaches every corner of the globe. If this sounds like the place for you, join us!

This is not a hotel. It’s an idea that travel should be brilliant. Only Marriott Hotels is advancing the art of hosting so you can Travel Brilliantly.

The Marriott Downtown Abu Dhabi is right in the center of the business hub. 14 state-of-the-art meeting rooms and facilities, roof-top pool. Diverse dining options including JW Steakhouse and Velocity. The Marriott Hotels brand’s target guest is known as the “Discerning Master Blender.” They stay in control by making educated choices that help them reach this next level. Marriott Downtown Abu Dhabi helps them Travel Brilliantly. Are you ready to work for an energizing hotel brands like Marriott Hotels and Marriott Executive Apartments?

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