Director, CX Data Platforms

[{{ $ctrl._job.status.name | translate}}] Director, CX Data Platforms
Marriott International HQ

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Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

JOB SUMMARY

The Director, Data Science Operations will be a key member of the Global Data Strategy, Activation, and Operations organization and help lead our overall efforts to transform Marriott International into a data driven organization. Reporting to the Senior Director, Data Science Operations and Platforms, she or he will play a critical role in owning and driving the Data Platform product roadmap in coordination with Data Strategy, Advanced Data Science, Analytics, and IT.

 
CANDIDATE PROFILE
 
Education and Experience
 
  • BS/BA required from an accredited university in one of either CS/Engineering, Data Science, Business Administration, Marketing; MBA or equivalent graduate degree preferred
  • 7+ years experience in product management or consulting with a focus on big data/analytics products
  • Experience with Data Platform technologies such as AWS, Spark, Python, Hive, etc. and BI tooling such as Tableau, PowerBI, Looker, etc.
  • Demonstrated experience applying Data Science Ops and DevOps principles to develop Data Platforms and prioritize capabilities
  • Experience with data-driven product design and decision making
  • Experience with Marketing / Advertising data (e.g. Google DoubleClick, Advertising networks, TradeDesks etc.) a plus
  • Experience applying knowledge of data to solve Business problems i.e. driving value with data
  • Prior data engineering or analytics experience a plus
  • Experience with Agile delivery methodologies a plus
  • Demonstrated experience and success leading with influence and cultivating relationships across a highly-matrixed, cross-functional organization resulting in real outcomes and advancement of business strategies
  • Excellent written and verbal communication skills
  • Strong problem-solving skills and business acumen
  • Strong organizational skills and attention to detail
  • Comfort with ambiguity and changing priorities as is common in large programs, ability to lead through influence/without direct authority
 
CORE WORK ACTIVITIES
  • Further the Modern Data Platform Product roadmap in line with MDP vision and strategy
  • Collaborate with Data Strategy, Advanced Data Science, Analytics, Privacy & Security, Governance, and IT to define and prioritize delivery of key products and capabilities
  • Own and drive development projects, establishing key milestones and timely delivery against those milestones
  • Develop success criteria and measurement plan for the Platform
  • Help to ensure appropriate sponsorship and resourcing
 
Additional Responsibilities
  • Informs and/or updates leaders on relevant information in a timely manner.
  • Manages time effectively and conducts activities in an organized manner.
  • Presents ideas, expectations and information in a concise, organized manner.
  • Uses problem solving methodology for decision making and follow up.
Performs other reasonable duties as assigned
Managing Responsibilities with Stakeholders
  • Develops and maintains effective relationships with both internal and external stakeholders across the organization.  Fosters a positive climate to build effective teams that are committed to organizational goals and initiatives.
  • Updates stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback.  Engages leadership to develop and execute action plans to address gaps.
  • Assists direct reports with building and maintaining stakeholder relationships as business partnerships. 
 
 

MANAGEMENT COMPETENCIES

   

Building Relationships

   

Customer Relationships

  • Shows an understanding of the needs of different customer/stakeholder segments and develops appropriate service strategies.
  • Creates a service‐oriented environment and empowers others to build strong customer/stakeholder relationships.
  • Monitors customer/stakeholder feedback and metrics to improve service delivery.
  • Uses appropriate risk management resources when serious customer/stakeholder situations occur.
   

Global Mindset

  • Creates and coaches others on promoting an environment where everyone is valued and included.
  • Champions the Company culture of service, opportunity, respect, and fair treatment.
  • Ensures processes are in place to address concerns related to equity and fair treatment.
  • Brings together people with diverse backgrounds to drive innovation and engagement.
  • Establishes diverse partnerships across the industry, profession, and Company.
  • Champions the attraction, development, and retention of a multicultural and multigenerational workforce.
  • Ensures that all associates have the opportunity to achieve their full potential.
  • Implements programs that promote inclusion and engagement.
  • Ensures strategies are in place to promote inclusion, enhance engagement, and maximize business results.
   

Strategic Partnerships

  • Builds strong working relationships across departments or teams.
  • Models and coaches others on creating an open, trusting, and supportive work environment.
  • Coaches others on how their behavior impacts coworkers and the work environment.
  • Coaches direct reports to work together to set expectations for achieving shared goals.
   

Generating Talent and Organizational Capability

   

Developing Others

  • Contributes to an environment that supports feedback and ongoing development.
  • Coaches others by providing constructive feedback.
  • Develops others by identifying needs and securing resources in area of expertise.
  • Builds relationships to attract talent and actively recruits candidates with skills in high demand.
  • Participates in the hiring process and ensures successful onboarding of new hires.
   

Organizational Capability

  • Continuously improves the structures and processes of program area.
  • Puts systems and processes in place to manage performance.
  • Brings together the appropriate talent levels and mix of skill sets to drive innovation and performance.
  • Establishes the scope of technical decision‐making authority.
  • Uses meetings and other forums to regularly communicate status of work.
   
Leadership
   

Communication and Professional Demeanor

  • Actively listens and uses appropriate communication styles to deliver information in an articulate, understandable, and engaging way.
  • Influences others to accept a point of view, gain consensus, or take action.
  • Keeps leaders informed about key issues.
  • Models and coaches others on displaying a leadership style that conveys confidence and gains respect from others.
   

Leading Through Vision and Values

  • Models, coaches, and holds others accountable for leading ethically and with a high degree of integrity.
  • Promotes a convincing and inspiring vision for the direction of the Company, brand, and team.
  • Models and holds departments and project teams accountable for developing and implementing programs that reflect the Company’s core values.
   

Managing Change

  • Presents the need for change in a positive way that encourages commitment and action.
  • Encourages others to identify ways to implement desired changes.
  • Models and coaches others on staying calm and focused during stressful situations.
  • Models flexibility and adjusts others’ and own priorities when managing multiple demands.
  • Manages stakeholder expectations during change.
  • Develops strategies and provides resources to implement change.
  • Takes steps to minimize the stress others feel when change occurs.
   

Problem Solving and Decision Making

  • Models and sets expectations for offering suggestions and solving complex problems.
  • Uses data from different sources to evaluate alternatives, consider their potential impact, and make decisions.
  • Involves key stakeholders to gain agreement and support before making high impact decisions.
  • Makes key decisions and guides others to implement solutions in a reasonable amount of time.
   

Strategy Development

  • Demonstrates a strong understanding of Company, brand, discipline, and program strategies.
  • Uses data to thoroughly evaluate opportunities and focuses on those with the greatest potential business impact.
  • Adapts global Company and brand strategies into plans that can be implemented within the business to maximize customer/stakeholder satisfaction and profitability.
  • Uses data to build program strategies and make the business case for stakeholder commitment.
   

Learning and Applying Professional Expertise

   

Business Acumen

  • Uses an understanding of market dynamics and the business environment to identify opportunities for improvement.
  • Monitors industry and market changes and adjusts priorities as needed.
  • Sets department or team standards and uses key business metrics to evaluate performance.
  • Models and coaches others on making business decisions based on data from a variety of sources.
  • Evaluates profit and loss statements, develops operating budgets, and conducts forecasting.
  • Demonstrates sound business judgment in addressing resource needs and improving efficiencies while balancing associate, customer/stakeholder, and financial results.
   

Continuous Learning

  • Creates an environment where learning is valued and encouraged.
  • Models and sets expectations for others to evaluate own and others’ strengths and developmental needs.
  • Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.
  • Models and coaches others on staying current on industry and discipline trends and holds others accountable for using relevant best practices.
  • Establishes training requirements for the team and holds others accountable for meeting training goals.
   

Strategy Knowledge

  • Maintains expert technical knowledge and skills and models their use for others.
  • Models and promotes the appropriate use of facilities, equipment, and materials to perform the job.
  • Models and coaches others on maintaining compliance with applicable laws and regulations.
  • Builds partnerships across teams to solve complex issues and improve performance.
  • Analyzes unique technical issues, systems, or problems that have broad impact.
  • Recommends and coaches others on technical standards and processes to support work requirements.
  • Generates and communicates the business case for applying innovative technical solutions that create value and/or mitigate risk.
   

Managing Execution

   

Building a Successful Team

  • Coordinates with other departments and teams and helps clarify the responsibilities of each group.
  • Communicates clear expectations about how departments, teams, and individuals contribute to success.
  • Considers associates’ strengths and team dynamics when assigning work.
  • Coaches and holds others accountable for establishing team‐building strategies and encouraging cooperation.
  • Involves team members in making decisions that impact the team.
  • Recognizes achievements that support department and team success.
   

Driving for Results

  • Reinforces a team environment that encourages accountability, high standards, innovation, and strong business performance.
  • Works with others to establish shared and individual goals.
  • Monitors department, team, and individual performance.
  • Makes sure associates are clear on expectations, timelines, and budget requirements.
  • Identifies and focuses on business opportunities that have the highest value for the Company.
   

Strategy Execution

  • Helps others understand work requirements by explaining why the work is important and by breaking down projects into manageable tasks.
  • Analyzes team and individual workload to prioritize tasks and delegate appropriately.
  • Identifies and obtains the equipment, materials, personnel, and other resources teams need to accomplish their work.
  • Establishes and coaches others on processes for monitoring work quality and project milestones.

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Requirements

See description

Details

Job type
Full-time
Location
Bethesda, MD, United States
Department
Sales & Marketing
Starting in
As soon as possible
Duration of the contract
Indefinite

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