VP Hotel Openings&Transitions

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Marriott International HQ

Posted

Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

 
 
The Vice President, Project Coordination and Training (PCT) is the leader of the department as well as a key member of the Continent  Lodging Services organization. The Vice President will be responsible for the department’s financial success and serve as the key Headquarters contact to Senior Hotel Leadership, HMSS leaders and other CLS leaders, including the President Select Service & Extended Stay Lodging and Owner & Franchise Services.  This position will lead the team with various business functions and responsibilities with a team of 35+ plus management associates and will support hotels across all Marriott brands, both franchise and Marriott managed.
(A)     Openings, Acquisitions and Divestitures
Lead the team that provides pre-opening and conversion support for all managed and franchise hotels in the Americas.  Provide strategy for the areas of operations, sales & marketing, training and technological tools to organize and facilitate a successful opening.  This comprehensive approach begins once a hotel is approved by the Hotel Development Committee and remains in place until 120 days post opening.  In addition this team manages the de-flag process for all hotels leaving the system and all ownership changes i.e.; when a hotel changes from managed to franchise.  This team also facilitates numerous training activities, including the oversight and delivery of Executive Orientations. 
 
  • Other Projects:
    Work with other Marriott departments regarding the implementation of new initiatives and programs to be delivered within the Americas.  Create strategies for implementation, training, and delivery, then optimizing the talents of a diverse and skilled team to assist with execution and roll out within the regions.
  •  
    This resource will also consult and assist Brand/Market in achieving guest and associate satisfaction and sales and profit objectives.  Develop, maintain, and enhance owner/ management company relations while partnering with the Marriott managed and franchise organizations.
    EXPECTED CONTRIBUTIONS
     
    • This position provides the leadership that will ensure a consistent and efficient execution of the hotel opening, transition, conversion, and CYRB re-opening processes.  Managing each opening/re-opening and owner/franchisee relationship so as to create mutually beneficial outcomes. The support will include regular communications through email, phone, conference call, webinar, and in person meetings at various touch points.
    • Support of hotels during the opening/re-opening process allows Marriott International to protect the specific brand’s integrity while improving the value proposition for owners and franchisees to develop additional product. 
    • Lead team to improve owner and franchisee satisfaction and ramp up performance of all new hotels.
    • Monitor and review team performance via survey analysis and feedback.
    • Develops strategies with Marriott Learning Organization to enhance opening/re-opening training programs, support, and tools. Enhance training program based on feedback from customers and stakeholders.
    • Influences owners in decisions affecting execution (purchasing, staging, and timing) of openings, acquisitions and divestitures.
    • Develops business function strategy and short-term goals for own department(s) and monitor the flow of work between own department and others in alignment with broader business objectives,  selecting and developing effective managers and work teams, and managing own organization through reliable systems and processes.
    • As a direct report to the VP, Openings, Courtyard Refreshing Business, Operations Support Resources of the Americas (or Hotel & Meeting Support Services), assists with the strategy for Continent Lodging Services in the areas of constituent services (including owner/franchisee, COO’s relations).
    • Partner with owners/franchisees, Account Executives, and AVPs to ensure flawless transition of management in acquisitions and divestitures. 
    • Build effective relationships with all internal and external (e.g., owners / franchisees, AVP’s, Account Executives, MI Area Directors, General Managers) stakeholders. Ensure decision-making that balances the needs of the various stakeholder groups and promotes the long-term success of the hotels we support.
    • Facilitate the development and mentoring of existing team members (opening/re-opening/project managers, Sales and Marketing managers, Training Managers along with the, hiring, orientation and training of new team members.
    • Develop and implement strategies to improve the opening/conversion process for all Marriott branded hotels.
    • Responsible for developing strategies to successfully open/re-open or support hotels utilizing this team/department.
    • Identify emerging business opportunities and risks to determine strategic  implications, provide feedback to key stakeholders (i.e., CLS, A&C, Regional, and Americas leadership). 
    • Partnering with the A&C Development and  Pre-Opening Project Managers to assist in the implementation and execution of initiatives for the Americas (e.g., meetings with A&C to review forecast and development) to address strategic issues and potential modifications.
    • Partner with the Brand Vice Presidents to ensure the successful pull-through of key business initiatives for both CFRST and Full service Hotels within the division.
    • Provide functional and business expertise and strategic perspective to develop and implement key action steps for successful openings/re-openings and future projects.
    • Develop actionable recommendations and responses to optimize performance of the team and support of hotels.
    • Drive positive survey results and feedback regarding team’s support and available tools and resources.
    • Assist in the support and pull through of enterprise-wide initiatives with in the Americas. 
    • Responsible for the development of tools and processes to support hotel openings, re-openings and future projects.
    • Appropriately monitor all hotels in the Americas with a special emphasis on high profile hotels. Play a challenge role in the review of on-going  decisions and initiatives ensuring the right approaches and resources are brought to bear on overall business challenges and opportunities. Monitor hotels that are not performing to expectation (RevPAR Index, On the Books Goals, etc.) 
    • Champion leadership development and workforce planning priorities by assisting in the assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continue to upgrade the opening/re-opening talent; work with HR to anticipate future talent needs based on business growth plans.
     
    Approximately 70% travel required
    Perform other duties as assigned
    CANDIDATE PROFILE  - KEY TALENTS AND EXPERIENCE DESIRED
     
    Successful candidates should possess knowledge and experience and demonstrate strong leadership and relationship skills as follows:
    • Eight or more years of hotel operations and opening experience, demonstrating progressive career growth and a pattern of exceptional performance
    • Lodging/Hospitality industry experience across multiple brands; market experience within full service Lodging Operations is a plus
    • Experience in providing a team direction and performing responsibilities via influence ability (as opposed to line management authority)
    • Possess strong interpersonal, communication and platform skills
    • Ability to work from a centralized location and manage a remote team
    • Demonstration of leadership skills, particularly regarding strategy, planning and execution
    • Negotiate issue resolution.
    • Strong Project Management skills, able to manage several projects at once.
    • Possess excellent owner relationship skills.
    • Travel 50% of the time
    • HQ-based is preferred location
       
       
     
     
     
    Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

    Requirements

    See description

    Job type
    Fulltime job
    Location
    Bethesda, MD, United States
    Department
    Other
    Starting in
    As soon as possible

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