VP--IT Infrastructure Operations and Engineering

[{{ $ctrl._job.status.name | translate}}] VP--IT Infrastructure Operations and Engineering
Marriott International HQ


Job description

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.  We believe a great career is a journey of discovery and exploration.  So, we ask, where will your journey take you?

The Vice President, Technology Infrastructure Operations and Engineering  is an executive leader responsible for the design, transformation and growth of all aspects of the organization infrastructure operations and engineering teams. This leader will drive the design, architecture, and delivery of the global cloud hosting strategies and next-gen network strategies. In addition, the infrastructure executive will oversee the support and maintenance of deployed infrastructure platforms inclusive of supplier provided operational services and other turn-key solutions.


Infrastructure Technology Engineering, Architecture and Design

  • Sets the vision and strategy for all IT infrastructure services 
  • Responsible for setting infrastructure standards and patterns for the enterprise infrastructure portfolio, including cloud, network, and mainframe services.
  • Responsible for leading the technology design and engineering functions for the global network and data communication platforms.  
  • Drives the design and architecture for the consumption of public and hybrid-cloud services and solutions.  
  • Responsible for the integration of infrastructure services with ServiceNow and other ITSM platforms.
  • Responsible for creating a data center strategy which balances cost efficiency, data security and the shift to public cloud services while ensuring that on-prem services remain viable and of enterprise caliber.  
  • Drives performance and engineering services for all storage platforms, working with technology platforms from NetApp, EMC, HP and IBM.
  • Sets the direction and engineering standards for the automation of core infrastructure services.  

Infrastructure Operations and Service Delivery 

  • Sets the vision and strategy for IT infrastructure operations and Service delivery. 
  • Drives towards the creation and continuous development of an automated service catalog and reporting dashboard. 
  • Accountable for delivering enterprise telecommunications and computing technical support that meets defined service levels that are benchmarked against industry standards.
  • Ensures computing, hosting, telecommunications and data center facilities technology management processes are effectively managed including: governance, operations, planning, and change management. 
  • Establishes a flexible service delivery model with defined, documented, and communicated service levels 
  • Provides management direction and assistance in performing periodic audits to ensure compliance with all service delivery and technical services identified in service provider agreements
  • Tracks actual utilization of services and reporting of supplier performance in meeting business service expectations and service levels. 


Technology Management

  • Defines requirements, strategy, solutions, and standards meet business needs and adhere with enterprise architecture and security standards.
  • Ensures participation of appropriate technical expertise in technical requirements gathering and solution design phases of assigned projects.
  • Partners on all aspects of the technology lifecycle including requirements, product and services management, planning, procurement, installation, support and retirement.
  • Ensures key technology management processes are effectively managed including change management, planning, governance, and architecture.
  • Maintains current knowledge of hosting, cloud, telecommunications, and data center facilities technologies, defined business value and recommends appropriate upgrades and modifications to enhance Marriott services and efficiency.
  • Provides resource management and allocation, tactical and strategic planning activities, operational budget development and execution, and effective cost management.
  • Ensures participation of appropriate technical expertise in technical requirements gathering and solution design phases of assigned projects.

Cultivate a High-Performing Team

  • Create a vision, clear direction, and strategy for the team
  • Generate enthusiasm and understanding of the team vision and how each role contributes to the achievement of that vision
  • Ensure capabilities are developed and resources are aligned to support the strategy
  • Attract, motivate, develop and retain highly skilled leaders; champion and model leadership development
  • Create and sustain a work environment that drives associate engagement and enables business success
  • Ensure appropriate processes are in place and executed to drive collaboration and alignment within the team and with the broader IT organization
  • Serve as a role model and ensure all team leaders are visible and effective partners with IT counterparts, broader Marriott stakeholders, and service providers



  • Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
  • Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of decision making and action.
  • Managing Change - Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
  • Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
  • Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values. 
  • Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.

Managing Execution

  • Building a Successful Team - Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
  • Strategy Execution – Ensures successful execution of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
  • Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.

Building Relationships

  • Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
  • Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
  • Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent and Organizational Capability 

  • Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
  • Talent Management - Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.

Learning and Applying Professional Expertise

  • Technical Acumen - Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
  • Basic Competencies - Fundamental competencies required for accomplishing basic work activities. 
    • Basic Computer Skills - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
    • Mathematical Reasoning - Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
    • Oral Comprehension - Listens to and understands information and ideas presented through spoken words and sentences.
    • Reading Comprehension - Understands written sentences and paragraphs in work related documents.
    • Writing - Communicates effectively in writing as appropriate for the needs of the audience.

Education and Experience

  • Twelve years of IT infrastructure leadership experience with at least 5 years in a leadership role
  • Five years of experience in a hands on technical engineering or development role
  • Three years of experience working with public cloud services providers, specifically AWS and Azure
  • Demonstrated understanding of ITIL v3
  • Strong financial acumen, with experience managing complex budgets in excess of $50M
  • Direct management of cross-functional, sourced, or matrixed teams, including
  • working with third party service providers
  • End to end infrastructure lifecycle experience, inclusive of servers, storage, data
  • centers, databases, middleware and web/application environments
  • Experience developing and delivering large scale enterprise ITSM platforms such as ServiceNow
  • Bachelor’s Degree in Computer Science, Information Technology Management and equivalent work experience


  • Experience working with a wide range of hybrid-on prem cloud solutions such as
  • VXRACK, vmware, Xen, open-stack, etc.
  • Deep understanding of infrastructure automation, instrumentation and monitoring
  • platforms
  • Experience developing complex global distributed infrastructure solutions residing
  • within multiple country borders
  • Demonstrated success leading large-scale initiatives/transformations
  • Experience with and knowledge of IT outsourcing activities in a managed services environment
  • Strong understanding of the software development life cycle (SDLC)
  • Strong process management, negotiating, influencing, and problem resolution skills
  • Proven ability to effectively prioritize and execute tasks in a high-pressure environment
  • Experience in business systems and process planning
  • Knowledge of business environment, service requirements and hospitality culture
  • Demonstrated ability to assess customer/client needs, creatively approach solutions, decide and influence appropriate courses of action
  • Ability to understand and communicate the lifecycle of technologies and applications and to translate into business strategies for the client organizations
  • Strong verbal and written communication skills with the ability to articulate complex technical ideas in easy to understand business terms
  • Understanding of the quality assurance, risk management, and security considerations and their impact on the overall technology environment
  • End to end infrastructure lifecycle experience, inclusive of servers, storage, data centers, databases, middleware and web/application environments
  • Strong process management and problem resolution skills
  • Ability to accomplish results through others, particularly by establishing relationships, effective controls and leading in a managed service environment
  • Experience creating, managing and evolving service level agreements, operational level agreements, and key performance indicators
  • Graduate/post graduate degree

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


See description

Job type
Bethesda, MD, United States
Starting in
As soon as possible

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