Night Manager
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Expired

Night Manager

About the job

JOB SUMMARY
Serves as the property Manager on Duty and oversees all property operations during the overnight shift. Ensures that the highest levels of hospitality and service are provided during the overnight shift. Represents property management in resolving any guest or property related situation. Personally assisting in resolving any issues and completing tasks.
CORE WORK ACTIVITIES
Monitoring Property Operations
• Monitors and ensures compliance with all Guidelines to Operations.
• Ensures supervisors maintain adequate levels of department supplies.
• Ensures all associates are in proper uniform and are properly groomed (grooming standards in associate handbook).
• Ensures associates are working in a safe environment.
• Manages all period-end inventories.
• Directs, monitors, and assists all overnight staff.
• Ensures guest tracking scores (90% or better) and associate opinion survey goals are achieved.

Supporting Profitability and Revenue Goals
• Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement.
• Assists in the response and resolution of all guest issues received directly from guests or from Guest Relations.
• Uses PC- based ordering system (IQ) while staying within monthly budgets.
• Assists accounts receivable clerk in all aspects of job and in keeping all invoices due below 60 days.
• Monitors that the supervisor is researching/processing all chargebacks and rebates on a timely basis.
• Administers plans and actions to keep chargebacks and rebates to a minimum.
• Ensures all associates are adhering to proper cash handling procedures and monitors overage/shortages.
• Manages associate hours.
• Works with the leadership team of the property to identify and implement action plans to prevent the reoccurrence of guest issues.

Supporting Human Resources Activities
• Promotes participation in property safety-related programs.
• Monitors associate attendance and records absences/tardiness.
• Promotes teamwork and associate morale.
• Ensures all associates are trained on specific aspects of their job and are aware of all resources to assist them in problem solving.
• Keeps associates informed regarding new operational procedures, standards, or programs.
• Assists supervisors in handling associate performance issues (e.g., performance reviews, counseling, and recommendations).
• Ensures all associates have complete knowledge of emergency procedures.
• Ensures constant communication takes place between associates, supervisors and management.
• Provides orientation for new associates and ensuring all information is entered into computer.
• Helps direct supervisors to achieve their own development goals.
• Encourages associate relations through gifts, parties, outings.
• Creates incentives that will promote better service and profit for the property.
• Assists operations manager in processing associate payroll weekly.
CANDIDATE PROFILE
Education and Experience
• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
Management Competencies
Leadership
• Professional Demeanor - Exhibiting behavioral styles that convey confidence and command respect from others; making a good first impression and representing Marriott in alignment with its values.
• Adaptability - Maintaining performance level under pressure or when experiencing changes or challenges in the workplace.
Managing Execution
• Driving for Results - Setting high standards of performance for self and/or others; assuming responsibility for work objectives; initiating, focusing, and monitoring the efforts of self and/or others toward the accomplishment goals; proactively taking action and going beyond what is required
• Building and Contributing to Teams - Leading and participating as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
Building Relationships
• Coworker Relationships - Interacting with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
• Customer Relationships - Developing and sustaining relationships based on an understanding of customer needs and actions consistent with Marriott's Spirit to Serve.
Learning and Applying Personal Expertise
• Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
• General Property Operations - Knowledge of the operating principles and practices of all brand/property-specific functions to support successful operations of the overall property (e.g., Engineering/Maintenance, Event Management, Finance and Accounting, Human Resources, Legal/Contracting, Food and Beverage, Guest Services/Front Desk, Sales & Marketing, Security/Loss Prevention, Retail/Gift Shops, Spa, and Recreation/Health Club).
• Basic Competencies - Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
o Writing - Communicating effectively in writing as appropriate for the needs of the audience.

About you

• High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area.
OR
• 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area.
  • Language required: English.

The company

The getaway of a lifetime awaits you at our 5-star hotel. Perfectly placed in the city centre, the London Marriott Hotel Park Lane welcomes you with boutique accommodation, modern amenities and unmatched service. Intuitively designed rooms and suites are infused with quiet sophistication and offer plush bedding, high-speed internet access, marble bathrooms and 24-hour room service. Settle in for a meal at Lanes of London, our sleek British restaurant, or enjoy a drink on the rooftop at WoodyBear. Additional 5-star amenities at the hotel include the Club at Park Lane, with its indoor pool and cutting-edge fitness center. Those hosting events in London city centre will be thrilled with our light-filled venues and exceptional planning and catering services. And the best of the city lies just beyond our hotel doors - from Hyde Park and Oxford Street to Marble Arch. Plan a boutique escape with us at the London Marriott Hotel Park Lane.

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Expired

Night Manager

London, United Kingdom

Full-time, Indefinite

Start Date:

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