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Senior Catering Sales Executive

Marriott Worldwide

Posted

Senior Catering Sales Executive

Job Description


Posting Date Oct 25, 2021
Job Number 21093674
Job Category Sales & Marketing
Location Marriott Bethesda Downtown at Marriott HQ, 7707 Woodmont Avenue, Bethesda, Maryland, United States VIEW ON MAP
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Management
Located Remotely? N

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

Marriott Hotels, Marriott International’s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Scheduled to open in January 2022, the new $600 million Marriott state-of-the-art campus will have an approximately 700,000 square foot headquarters building, a 245 room flag ship Marriott Hotel and a plaza connecting the two buildings that will service as an open, public connection between Wisconsin and Woodmont Avenues.  With over 8,000 square feet of flexible space for meetings, conferences and banquets, the flagship hotel will provide both businesses and residents of Bethesda with an amazing place to host events.  The hotel will also offer exceptional dining and social amenities, including a ground floor restaurant offering outdoor dining on the pedestrian plaza, a specialty coffee shop and a seasonal rooftop-dining terrace.  The site lies at the intersection of Woodmont, Wisconsin and Norfolk Avenues, just 800 feet from the Bethesda Metro Station. As Bethesda's next world class destination, the hotel offers easy access to numerous dining options, movie theaters, jazz clubs, live theatre venues and comedy clubs.  This legacy project will stimulate economic growth and enhance Bethesda's cultural experience.

JOB SUMMARY

Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g.,, 150 covers). Provides day to day supervision to catering sales associates that are on-property. Contracts and closes local catering and social business and verifies that business is turned over properly and in a timely fashion for quality service delivery. Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue. Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

CANDIDATE PROFILE

Education and Experience

Required:

• High school diploma or GED; 2 years experience in the sales and marketing, guest services, front desk, or related professional.

OR

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; no work experience required.

Preferred:

• 2 years of catering sales experience.

CORE WORK ACTIVITIES

Managing Sales Activities

• Manages the sales efforts for the property including local corporate and social catering.

• Responds to incoming catering opportunities for the property.

• Identifies, qualifies and solicits new catering business to achieve personal and property revenue goals.

• Solicits affiliate business associated with citywide events from approved affiliate list provided by Citywide Sales Executive.

• Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.

• Closes the best opportunities for the property based on market conditions and property needs.

• Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.

• Works with the management team to create and implement a catering sales plan addressing revenue, customers and market.

• Designs, develops and sells creative catered events.

• Maximizes revenue by up-selling packages and creative food and beverage.

• Develops and manages catering sales revenue and operation budgets, and provides forecasting reports.

• Develops menus that drive sales.

• Assists with selling, implementation and follow-through of catering promotions.

• Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.

• Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).

• Participates in and practices daily service basics of the brand (e.g.,, Marriott Hotels and Resorts (MHR) Spirit to Serve Daily Basics, Renaissance Hotels and Resorts (RHR) Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).

• Establishes that the property implements a seamless turnover from sales to operations and back to sales while consistently delivering high level of service.

• Monitors the effective resolution of guest issues that arise as a result of the sales process by creating mechanisms to channel issues to property leadership and/or other appropriate stakeholders.

• Maintains successful performance by increasing revenues, controlling expenses and providing a return on investment for the owner and Marriott International.

• Handles more complex social and local corporate catering opportunities that are above sales office parameters (e.g., 150 covers).

• Provides day to day supervision to catering sales associates that are on-property.

• Contracts and closes local catering and social business and confirms that business is turned over properly and in a timely fashion for quality service delivery.

• Achieves catering revenue goals by actively up-selling each business opportunity to maximize revenue.

• Implements the brand’s service strategy and applicable brand initiatives in all aspects of the sales process and drives customer loyalty by delivering service excellence throughout each customer experience.

• Performs other duties, as assigned, to meet business needs.

Building Successful Relationships

• Works collaboratively with off-property sales channels (e.g., Sales Office, Area Sales,Enterprise Sales Team (EST)) to establish coordinated sales efforts that are complementary and not duplicative.

• Interacts effectively with sales, kitchen, vendors, competitors, local community, catering associations and other hotel departments in order to monitor guest satisfaction.

• Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and monitoring their satisfaction before and during their program/event.

• Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.

• Gains understanding of the property’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.

• Develops a close working relationship with operations to execute strategies at the property level.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Details

Job type
Full-time
Location
Bethesda, MD, United States
Department
Events
Starting in
As soon as possible
Contract duration
Indefinite

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