Guest Service Executive
About the job
Joining a dynamic, vibrant and customer focused team you will display a positive ‘can do’ attitude and be responsible for delivering an exceptional customer service experience to all our guests .
- Number of positions: 3
- Department: Guest Relations Front Office reception
About you
Experience in a hotel or a related field preferred.
High School diploma or equivalent required.
Computer experience required.
Customer Services experience preferred.
Maintain a warm and friendly demeanor at all times.
Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by associates and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and associates in an attentive, friendly, courteous and service-oriented manner.
Maintain regular attendance in compliance with Zabeel House Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming
Comply with UAE laws and Hotel regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.
- Language required: English.
The company
ZABEEL HOUSE AL SEEF
Perfectly groomed and stylishly accessorized, Zabeel House Al Seef, sits in the most culturally vibrant neighbourhood of old Dubai. Offering 200 rooms, four lively restaurants, five fully functional meeting spaces, an iconic rooftop infinity pool and an energizing gym; whether for business or leisure, you will find your place at Zabeel House Al Seef.
ZABEEL HOUSE MINI
Next to Zabeel House Al Seef, Zabeel House MINI has maximum attitude with minimal frills. A hotel for the explorer who wants to get out and about, but also wants somewhere welcoming and lively to escape to.
Al SEEF HERITAGE HOTEL
Combining the warmth of Arabian hospitality with a backdrop of local heritage and architecture, Al Seef Heritage Hotel pays homage to the age-old days of the region, offering a relaxing choice for inquisitive, quality-conscious travellers who appreciate authenticity.
At the opposite end of the promenade to the two recently opened hotel Zabeel House Mini and Zabeel House Al Seef, Al Seef Heritage Hotel offers a distinctly different guest experience, one which places a strong emphasis on the city’s proud history.
The area is still a bustling site of trade, with souks and aged dhows full of merchandise bound for India and Africa. A short stroll away are the museums, galleries and cafes of the popular Al Fahidi historical neighborhood.
Guests will feel like they are staying in the home of a merchant or trader, with views down into the alleyways and courtyards of the souk and out across the busy waterways of the charming Creek, a truly unique hospitality experience in the heart of one of Dubai’s most cherished destinations.
Guest Service Executive
Full-time, Indefinite
Start Date:
Latest start date: