[{{ $ctrl._job.status.name | translate}}] Telephone Operator
Marsa Malaz Kempinski The Pearl Doha

Posted

Job description

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.
 
Marsa Malaz Kempinski, The Pearl – Doha
Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.
 
Key Responsibilities:
* Receive each guest call in a professional and friendly manner.
* Maintain effective communication with all departments to ensure smooth service delivery. 
* Handle every query in a polite and courteous manner and always strive to exceed guest expectations.
* Prioritize and perform accordingly to ensure that data's are handled immediately with speed and efficiency.
* Develop of thorough knowledge of room rates, room locations and type of rooms.

Requirements

Desired Skills & Qualifications:
*      Minimum 02 years’ experience in a similar role
*       Strong communication skills ( verbal, listening, writing)
*       Able to work alone and in a team
*       Can handle pressure
*       English – excellent oral and written skills
*      Arabic language – excellent oral and written skills  
About Kempinski
 
Hoteliers since 1897, we have travelled the world in search of the most fascinating destinations without ever forgetting the finest traditions of our European heritage. We are dedicated to please, educated to entertain, and we never compromise on the European elegance of service. We pride ourselves on delivering a beautiful performance for each and every one of our guests. And for our employees, we provide a stage on which they can flourish and realise their full potential.  
 
Embrace an experience as individual as you are!
Job type
Fulltime job
Location
Doha, Qatar
Department
Communication, Customer Service
Languages
Arabic, English
Starting in
As soon as possible
Latest start date
April 2018

Kempinski Hotel & Residences Doha

Marsa Malaz Kempinski, The Pearl - Doha will present 281 rooms, including 69 suites, 2 Presidential suites and 2 Royal suites. The hotel will feature a private beach and outdoor swimming pools, water sports facilities, yachts jetty, tennis courts and plush gardens and patios. The dining & entertainment options include 6 restaurants, a lounge café, a classy bar, a roof-top nightclub with large open-air terraces, as well as a pool restaurant and a healthy spa café. The 3000 sqm spa will feature more than 20 treatment rooms, a health club, indoor pool, exclusive female areas, beauty salons, sauna and steam rooms.

The new waterfront destination will feature superior meeting facilities including a 1100 sqm Grand Ballroom and 7 meeting rooms with separate entrance. The facilities also include a private suite, attached to the ballroom, ideal for VIP delegations or weddings.

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