[{{ $ctrl._job.status.name | translate}}] Telephone Operator (Arabic Speaker)
Marsa Malaz Kempinski The Pearl Doha

Posted

Job description

As a Telephone Operator you are responsible to handle every phone call with importance to provide professional and customer focused response to our guests, ensuring their stay will become a memorable experience.



Marsa Malaz Kempinski, The Pearl – Doha

Marsa Malaz Kempinski, The Pearl – Doha is located on its own secluded island, just steps away from numerous entertainment and dining options at the glamourous destination of The Pearl, in the capital of Qatar.Showcasing the finest European architecture, blended with traditional Arabian elements, Marsa Malaz Kempinski boasts 281 luxurious rooms – including 69 suites, two Presidential suites and two Royal suites.



Key Responsibilities:

Receive each guest call in a professional and friendly manner.
Maintain effective communication with all departments to ensure smooth service delivery.
Handle every query in a polite and courteous manner and always strive to exceed guest expectations.
Prioritize and perform accordingly to ensure that data's are handled immediately with speed and efficiency.
Develop of thorough knowledge of room rates, room locations and type of rooms.

Requirements

Desired Skills & Qualifications:

Two (2) years’ experience in the position, preferably in a 4/5 star hotel
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Ability to work under pressure and within the team
Ability to handle high volume with attention to detail
Job type
Full-time
Location
Doha, Qatar
Department
Reservations
Languages
Arabic
Starting in
As soon as possible
Accommodation
Expat Package
Other benefits
Life & Health Insurance, Flight ticket, Duty meal, Uniform, Transportation

Kempinski Hotel & Residences Doha

Marsa Malaz Kempinski, The Pearl - Doha will present 281 rooms, including 69 suites, 2 Presidential suites and 2 Royal suites. The hotel will feature a private beach and outdoor swimming pools, water sports facilities, yachts jetty, tennis courts and plush gardens and patios. The dining & entertainment options include 6 restaurants, a lounge café, a classy bar, a roof-top nightclub with large open-air terraces, as well as a pool restaurant and a healthy spa café. The 3000 sqm spa will feature more than 20 treatment rooms, a health club, indoor pool, exclusive female areas, beauty salons, sauna and steam rooms.

The new waterfront destination will feature superior meeting facilities including a 1100 sqm Grand Ballroom and 7 meeting rooms with separate entrance. The facilities also include a private suite, attached to the ballroom, ideal for VIP delegations or weddings.

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