[{{ $ctrl._job.status.name | translate}}] Group Sales Reservation Agent (f/m)
MEININGER Shared Services GmbH

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Job description

MEININGER is a unique Hotel product in different European cities, which combines the service and comfort of a budget hotel with an extraordinary interior such as a guest kitchen or a game zone. People of every age and origin are amazed by the central location, qualitative high-grade interior and fair prices. Thanks to our highly motivated team and a down-to-earth and living atmosphere, the MEININGER Hotels feel like a real home.

Your Tasks

- Answers customer questions about property facilities/services (e.g., hours of operation, breakfast, rates and room types, packages, promotions, locations).
- Using sales techniques that maximize revenue such as: follow up on offers and upselling while developing new customers and maintaining existing customer loyalty
- Negotiates terms of agreement and closes sales contracts via telephone calls and emails
- Identify and escalate issues to Team Leads/responsible Sales Manager
- Complies with quality assurance expectations and MEININGER standards.
- Document all call information according to standard operating procedures
- Recognize, document and alert the Team Leads/resp. Sales Manager of trends in customer calls
- Represents MEININGER hotels during planned Commerce trips
- Manages (interface) reservations, deposit payments, pre-travel-arrangements, invoices and deadline monitoring of all relevant groups activities and processes
- Close cooperation with internal stakeholders such as: Sales, Marketing, Finance, Revenue and Operations
- Assists in cross-departmental projects
- Preparation of internal reporting and attendance at internal meetings
- Other duties as assigned

Requirements

Your Profile

- Hospitality related working experience of minimum 1-2 years is desirable but not mandatory
- High school or equivalent education required. Apprenticeship in hospitality or travel industry ideally
- First experiences in service- or call center of benefit
- Career changers with a special liking to service and being a host
Job type
Full-time
Location
Berlin, Germany
Department
Reservations, Sales & Marketing
Starting in
As soon as possible

Meininger Hotels

Since MEININGER first opened its doors in 1999 on the Meininger Street in Berlin, it has been a leader in the hybrid hotel sector.
MEININGER offers the service and ease of an international budget hotel with hostel-like facilities such as guest kitchens and game zones. MEININGER Hotels are located centrally in major European cities, offering well equipped rooms and convenience for a fair price.
Want to work at MEININGER? There are a number of reasons why we are proud to be part of the team. At MEININGER you are offered varied and challenging roles within a multinational and innovative organization. In addition, our employees are encouraged to personally develop and participate in training workshops to help them grow.
Are you able to “think outside the box”? Do you want to contribute to the exciting growth story of an international hotel chain?
If you answered yes to both questions then you may be the perfect fit…
We look forward to hearing from you here at MEININGER – The urban traveller’s home.

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