[{{ $ctrl._job.status.name | translate}}] Guest Service Coordinator
Meliá Desert Palm Dubai

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Job description

KEY DUTIES AND RESPONSIBILITIES

 To anticipate guest needs, and handle guest inquiries in a helpful and attentive MELIA DESERT PALM DUBAI manner.
 To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other MELIA DESERT PALM DUBAI properties.
 To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of MELIA DESERT PALM DUBAI at all times.
 Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis.
 To develop a close and harmonious working relationship with all hotel departments,
 To attend hotel events, daily shift briefings and training to improve professional skills.

Working with Others:
o Always try to anticipate and exceed the needs of customers and colleagues
o Use your own initiative and good judgement to solve problems in a calm and efficient way
o Enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team
o Act with personal professionalism and integrity at all times

Taking Responsibility:
o Can prioritize the workload effectively and be organised and structured at work
o Manage the time and pay attention to detail. They know their jobs, and are able to work without close supervision.
o Display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

Requirements

* Computer knowledge and appropriate software proficiency
* Knowledge in OPERA SYSTEM
* Good interpersonal skills
* Excellent communication skills
Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Starting in
As soon as possible
Duration of the contract
Indefinite

Meliá Desert Palm Dubai

An urban oasis set amidst a 160-acre polo estate with a naturally contemporary design welcoming guests in
38 spacious rooms, suites and villas. A mere 20 minutes from Dubai’s urban centre, find yourself
in the lush serenity of Desert Palm, the perfect setting for an elegant hideaway.

From creative restaurants and bars showcasing culinary exhibitionism to indulgent journeys at Samāna Spa
to a riding school and championship polo fields, the resort’s manicured surrounds give
the world’s most elite travellers a haven to call home in Dubai.

A bold contrast to the conventional flamboyance of the city’s skyscraping hotels.

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