[{{ $ctrl._job.status.name | translate}}] Guest Service Coordinator
Meliá Desert Palm Dubai

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Job description

To serve the needs of the business, our guests and our colleagues by ensuring that all guests are enjoying a positive and memorable MELIA DESERT PALM DUBAI experience.

The Guest Service Coordinator is a key representative of our hotel and the MELIA DESERT PALM DUBAI brand. He or she creates one of the most powerful first impressions to our guests. MELIA DESERT PALM DUBAI, Guest Service Coordinator all have a friendly and outgoing personality and are genuinely interested in meeting and serving new guests from all over the world. The position necessitates being an information provider, receiver, diplomat, problem solver, salesperson, hotel representative, public relations agent, coordinator of activities and accountant, all performed with the utmost politeness, efficiency and friendliness.

FUNCTIONAL COMPETENCIES AND RESPONSIBILITIES:

• Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests.
• Secure payment; activate/reissue room keys.
• Ensure rates match market codes, document exceptions.
• Verify/adjust billing for guests.
• Communicate to appropriate staff when guests are waiting for an available room.
• Advise guest of messages.
• Clear departures in computer system.
• Coordinate with Housekeeping to track room status and guest concerns.
• File guest paperwork or documentation.
• Operate telephone switchboard station.
• Run and check daily reports, contingency lists, and credit card authorization reports.
• Supply guests with directions and information.
• Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests' satisfaction.
• Arrange transportation for guests/visitors.
• Count and secure bank at beginning and end of shift.
• Cash guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change.
• Notify Security of any reports of theft.
• Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
• Welcome and acknowledge guests according to Melia standards; anticipate and address guests' service needs; assist individuals with disabilities;
• thank guests with genuine appreciation.
• Speak using clear and professional language;
• answer telephones using appropriate etiquette.
• Develop and maintain positive working relationships; support team to reach common goals;
• listen and respond appropriately to the concerns of employees.
• Comply with quality assurance standards.
• Perform other job duties as requested by Supervisor/Manager

Requirements

• Must have at least 1-3 years’ experience as a Receptionist, Front Office Representative or similar role
• High School Degree or Equivalent
• Customer service attitude
• Customer service orientation
• Attention to detail and accuracy
• Planning and organizing
• Ability to multitask and prioritize
• Professional appearance and attitude
• Effective verbal and written communication skills
• Ability to handle stress and stay calm under pressure
• Conflict resolution skills
• Decision making and judgment skills
• Teamwork
• Flexible regarding work schedules
• Ability to respond appropriately to diverse customers and guests
• Opera & Microsoft Office Knowledge

Details

Job type
Full-time
Location
Dubai, United Arab Emirates
Department
Front Office reception
Languages
English
Starting in
As soon as possible
Duration of the contract
Indefinite

Meliá Desert Palm Dubai

An urban oasis set amidst a 160-acre polo estate with a naturally contemporary design welcoming guests in
38 spacious rooms, suites and villas. A mere 20 minutes from Dubai’s urban centre, find yourself
in the lush serenity of Desert Palm, the perfect setting for an elegant hideaway.

From creative restaurants and bars showcasing culinary exhibitionism to indulgent journeys at Samāna Spa
to a riding school and championship polo fields, the resort’s manicured surrounds give
the world’s most elite travellers a haven to call home in Dubai.

A bold contrast to the conventional flamboyance of the city’s skyscraping hotels.

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