Guest Experience Agent
Guest Experience Agent

Melia Milano 5*

Posted

Guest Experience Agent

About the job

Job Summary: Melia Milano is looking for a Guest Experience Agent to join our team of passionate individuals to provide an effective, efficient, courteous and friendly service to all guests. Responsible for managing the first impressions of our Guests and, therefore, must occupy the hotel lobby and other public areas, particularly at busy times.

What will I be doing?
• Assist the Guest Experience Team in all duties and responsibilities of the Department.
• Actively demonstrate excellence in customer service, whilst maintaining high levels of respect and a professional image at all times, with a particular focus to details and clients’ needs.
• Anticipate & identify guest and VIPs’ expectations, ensuring that their needs are met and where possible exceeded.
• Ensure all guests are greeted and acknowledged immediately on arrival at the desk, and that all telephones are answered promptly.
• Ensure that all guests’ requests and queries are answered as soon as possible, being familiar at all time with the complaints procedures and various quality tools.

About you

• High level of English and a second language
• Minimum 2 to 3 years work experience in the same role in Hotel of similar category
• Well developed communication and customer relations skills

Ai sensi dell’art. 13 del Regolamento UE 2016/679, Vi informiamo che i Vs. dati personali forniti volontariamente mediante il Vs. curriculum vitae, saranno trattati da Sol Meliá Italia S.r.l., titolare del trattamento, con modalità manuali ed elettroniche al solo fine di valutare una Vs. possibile candidatura all’interno dell’Hotel Meliá Milano nel rispetto dei principi di sicurezza e riservatezza sanciti dallo stesso Regolamento. La base giuridica del trattamento si fonda sull’articolo 111 bis del D. Lgs. 196/2003 e sull’articolo 6 del Reg. UE 2016/679 par. 1 lett. b) e non richiede il consenso dell’interessato.
I dati del curriculum potranno essere comunicati alla società controllante Meliá Hotels International SA e agli hotel del Brand Meliá presenti in Italia. Il tempo di conservazione degli stessi è di 24 mesi e non si effettuano attività di profilazione.
Rimane Vs. libera prerogativa esercitare i diritti di cui agli articoli 15 e ss del Reg. UE 2016/679 contattando l’ufficio risorse umane all’indirizzo email lucia.troccoli@melia.com o direttamente il Data Protection Officer all’indirizzo email dpo@melia.com.
  • Languages required: English and Italian.

The company

The Meliá Milano is renowned for offering the highest degree of exclusivity. Every corner of the hotel is carefully designed for you to enjoy an unforgettable experience.

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Guest Experience Agent

Milan, Italy

Full-time, 6 months

Start Date:As soon as possible