Stagista di Ricevimento
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Stagista di Ricevimento

Mercure Firenze Centro

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Stagista di Ricevimento

About the job

Obiettivi dello stage

• Conoscere e scoprire un lavoro dinamico in un gruppo alberghiero in costante evoluzione.
• Imparare ad accogliere i clienti e a rendersi loro disponibile dall'arrivo alla partenza, cercando di contribuire alla loro soddisfazione.
* Si impegna ad apprendere e a raggiungere gli obiettivi qualitativi di soddisfazione e servizio definiti dal Brand
• Prevista una formazione anche ai reparti Amministrazione e Booking con l’obiettivo di offrire un percorso formativo più ampio.


• Lo stage prevede un affiancamento su turni di 8 ore spezzati o continuativi (mattina o sera) per un periodo di 3 mesi rinnovabile per ulteriori 3 mesi.

About you

L’Hotel Mercure Firenze Centro è alla ricerca di uno/a STAGISTA di RICEVIMENTO

Requisiti richiesti

• Residenza/domicilio in Firenze con approfondita conoscenza della città e dintorni. L'hotel non fornisce alloggio.
• Un background di studi di estrazione linguistica o Turistica Alberghiera che costituiranno entrambi titolo preferenziale.
• Un profilo orientato alla guest satisfaction e al problem solving; caratterizzato dalla precisione.


Saranno presi in considerazione CV corredati da fotografia.

Education Level: A level
Study area: Tourism
Optional languages: Spanish,French

The company

We are far more than a worldwide leader. We are more than 290,000 women and men placing people at the heart of what we do, and nurturing real passion for service and achievement beyond limits.

Building on the strength of our teams and of our fully integrated ecosystem of leading brands, personalized services & expert solutions, we break new ground to reimagine hospitality and inspire new ways to experience the world.

WE ARE ACCOR
Our leadership is bold. Our agility thrives on open innovation and we embrace the new, whether it's diversity, trends, challenges. As change accelerates, we continually hone our vision of hospitality reinvented, developing how we use spaces and share with the world.

We are a forward-thinking partner that delivers on steadfast commitment thanks to the most diversified & best performing integrated hospitality ecosystem. Our industry-defining tools catalyze stable growth, driving performance and value. Our global scope and specialist expertise empower those we work with.

Accor hospitality is fundamentally about people and our success relies on our Heartists® to deliver the best service, welcome and care for our guests. With people at heart, our world expands. Our culture nurtures empowerment and welcomes everyone with openness.

We are 100% committed to sustainability, with people at the heart of what we do. As such, we strive to make a meaningful impact by unlocking lifestyle experiences and shaping the hospitality of tomorrow - together, with all our stakeholders: Heartists®, owners, partners, guests and communities.

OUR INTEGRATED HOSPITALITY ECOSYSTEL
Our strong ecosystem of brands, value-added services & solutions, and powerful loyalty program allows us to constantly reinvent unique experiences and services for our clients in line with their evolving needs and new ways of living, traveling and working, from hotel stays to restaurants, to working and meeting. For our partners, we also maximize performance and value, thanks to our complete range of business solutions and expertise.

This unmatched ecosystem creates memorable lifestyle experiences, expanding hospitality beyond hotel walls to elevate everyday moments. And brings to life the vision of Augmented Hospitality at the core of our business, a refined vision of hospitality and the tailor-made services we can provide to a community of clients made up of guests and locals alike.

OUR UNRIVALED PORTFOLIO OF BRANDS
Accor offers the most diverse brand portfolio of the industry with 40+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

OUR GLOBAL FOOTPRINT
The Group is established in 110 countries and we are constantly expanding our presence and leadership across the world.

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Stagista di Ricevimento

Firenze, Italy

Internship, Indefinite

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