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Admission Shift Lead

Merlin Entertainments

Posted

Admission Shift Lead

Job Description



Admission Shift Lead

1 American Dream Way, Suite A (Upper Level), East Rutherford
New Jersey, New Jersey, 07073
United States

LEGOLAND Discovery Center and SEA Life New Jersey is on the lookout for its next  Admissions Shift Lead

About the Role

As an  Admission Shift Lead, you will be leading the way with an “always on” approach, proactively create memorable moments by providing expert play with guests driving full family fun, play, learning, and the development of skills together. This role requires a team leader who can leverage their passion and expertise to impact the guest experience interacting with children and parents as well as train, motivate, engage, inspire, and mentor the Admissions Hosts.

Key Responsibilities
* Deliver memorable, interactive, fun experiences to all guests.
* Ensure excellent Guest Care at all times, working to Guest Obsession standards as set by Merlin
* Leads the team by example and is very attraction-floor based
* Working alongside operations management, providing mutual assistance in ensuring all positions are covered.
* Ensure the highest possible standards of Guest Service, presentation, technical operation and Safety in the attraction.
* Model the way and deliver training initiatives to Admissions Hosts ensuring the development of their skills, behaviors, and attitudes.
* Ensure Admissions Hosts receive appropriate training
* Ensure the highest possible standards of guest service, presentation and health and safety in the attraction areas.
* Understand and exceed all guest expectations, proactively recognize guests’ needs and respond accordingly with a friendly, solutions focused approach, provide friendly, efficient and courteous service to guests, addressing guest queries with a smile, answering questions, and suggesting activities, and coach and motivate the Admissions Host to do the same.
* Proactively resolve guest complaints, escalating to a manager as necessary.
* Follow departmental health & safety at all times and encourage others to do the same.

Health & Safety
Employees are responsible for the safety of themselves, their colleagues and guests (where appropriate), in line with the Group Policy (HS001) and the law. In particular, they must ensure that they follow safe working procedures for all work activities that they undertake, and they must not use any tools or equipment for which they have not been trained.  Where incidents do occur, they must ensure that they are reported to their line manager and cooperate with any investigation as appropriate in accordance with applicable laws. In conjunction with Head of Operations, Duty Manager, and Facilities Team, Team Leaders ensure that the H&S within the areas of responsibility are closely monitored and, where possible, improve and constantly review risk assessments and safe operating practices.  Understand risk assessments within own workplace and ensure reporting of any new risks to appropriate line manager.

Education and Experience
High school diploma or general education degree (GED) is preferred.
Customer service and guest interaction experience and proficiency is required. 
Experience and passion for entertaining children and families is required. 
Ability to train others effectively required.
Experience working with marine life or a passion for marine life
This position requires a fun, expert, outgoing approach in interacting with others and the ability to lead a team to do the same, with an ability to provide service on the highest possible level. 
Excellent communication and motivational skills are required.
Must be able to work in a fast paced, multi-task environment. Weekend availability needed.

About the Benefits
In return you will find a competitive salary and benefits package including affordable and robust medical, vision & dental plans, company-paid life insurance and 401(k) matching plan offering, free entry to all of our Merlin attractions worldwide  - which also extend to family and friends, and much more.  In addition, you can expect continued growth of joining an exciting, global organization.


Everyone Matters at Merlin.  

At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at NAPeopleHUB@merlinentertainments.biz.

 

Details

Job type
Full-time
Location
New Jersey, United States
Department
Human Resources
Starting in
As soon as possible
Contract duration
Indefinite

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