Admissions Supervisor - The Bear Grylls Adventure

[{{ $ | translate}}] Admissions Supervisor - The Bear Grylls Adventure
Merlin Entertainments


Job description


Admissions Supervisor

Have you got what it takes?


At The Bear Grylls Adventure guests can conquer epic mental and physical challenges inspired by the world’s greatest adventurer, Bear Grylls.

A destination for true adventure lovers, where they will be able to fly, dive, climb, learn the skills for adventure at Basecamp or take on some seriously high ropes.


The Admissions Supervisor will provide a friendly, efficient and helpful service to our guests at all times.  This role is the first point of contact with all guests visiting The Bear Grylls Adventure and should strive to actively maximise visitor spends throughout the year to exceed budgeted targets through product knowledge and effective up-selling and showing initiative. This role will ensure the entrance, queue lines and Admissions areas running efficiently and all Admissions Hosts are meeting sales and guest service targets.  All areas should be maintained and kept in a clean and tidy manner throughout the day. 


Key Objectives\:


  • To be courteous, pleasant and approachable at all times when dealing with guests in order to help drive sales and leave the guest with a positive memory.

  • Be passionate by your role and understand how it fits in with the business and ensure this is filtered through the team accordingly.

  • Be actively part of the Commercial Management team and to contribute your ideas and team ideas to relevant staff across the attraction.


Main Responsibilities\:

  • Monitor sales and feedback appropriately to the team to ensure they know their targets and strive to exceed them.
  • Assist guests and help them in purchasing their tickets for Base Camp and upselling our Hero Activities and communicate promotional lines such as combination tickets & MAP.
  • Receive feedback from the Commercial team to develop successful methods of promoting and improving the department through regular meetings.
  • Ensure that the Mystery Visit criteria are adhered to at all times and team members are trained to follow the criteria.
  • Train and assist the team in managing the queues as and when required.
  • Train and assist the team in correct operation of the Admissions POS system.
  • Ensure that all cash handling and till processes are carried out in line with the Merlin guidelines.
  • Provide guests with correct information regarding queue lengths and tickets
  • Co-ordinate and manage the smooth flow of customers through the attraction, maximising throughputs with strong queue management skills.
  • Address any external queuing concerns and work closely with the Commercial Manager, Duty Manager and Senior Operations Manager to ensure all issues are resolved with a minimal impact to those that may not be visiting the attraction.
  • Act as a Fire Marshal to co-ordinate an area-specific evacuation of both staff and customers.
  • Act as a Duty First Aider should anyone require assistance.
  • Actively promote an efficient and friendly working ethic.
  • Assist in actively promoting sales of secondary spends.
  • Attend company training programmes to develop capabilities such as Manual Handling, Customer Care & Cash Handling etc.
  • Champion and promote the Merlin Way Values and apply them to your role and to your team.
  • Work together as a team, support, communicate and encourage one another creating a fun and professional environment where both the Merlin and the attractions’ brand values are embedded and promoted. 
  • Assist the team with duty management where necessary.


About you\:

  • You preferably at least two years within admissions or similar within hospitality, tourism, cinemas etc

  • You have experience of managing a team

  • You are passionate about customer service

  • You must be flexible and work well under pressure.

  • Excellent communication and motivational skills.

 *To be considered for this role, you must attach your CV*


Alongside a competitive annual salary and 20 days annual leave plus 8 bank holidays you can look forward to enjoying a great benefits package including a Group Personal Pension Plan, Merlin Magic pass which gives you free admission to all of Merlin’s attractions worldwide, Employee Assistance Programme, Childcare Vouchers, Life Assurance, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!


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See description

Job type
Marston Green, United Kingdom
Starting in
As soon as possible

Merlin Entertainments

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