Customer Service Centre Guest Support Advisor

[{{ $ctrl._job.status.name | translate}}] Customer Service Centre Guest Support Advisor
Merlin Entertainments

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Job description

Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Advisor!  

 

About the role  

As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be answering incoming help requests vie e-mails, live chats and telephone calls for Merlin Attractions in the UK, US & ANZ. Working towards key customer experience performance indicators, you will deliver outstanding levels of customer service, helping to create memorable experiences for our guests.

 

Our Customer Service Centre is a 24/7 operation and as a result we offer flexible shifts during the daytime, evening, nights and weekends. Ideally all our team work 5 days out of 7 however we are always happy to discuss any availability the right candidate might have. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.

 

About you

We are looking for the following skills and experience\:

 

·         Excellent IT skills – a working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential

·         Excellent command of oral and written English together with excellent communication skills

·         Excellent attention to detail is essential

·         An organised individual with excellent time management skills and an ability to work under pressure

·         A positive can-do approach

·         Enjoys working as part of a team

·         Passion for delivering outstanding Customer Service

 

About the benefits

Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Rates of pay are from £8.25 to £9.50 (dependent on age and shift timings). You will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

 

About us

Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, nine hotels/three holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its visitors (60 million visitors worldwide!) through its iconic global and local brands – including Madame Tussauds, SEA LIFE and LEGOLAND®.

 

 

 

Requirements

See description

Job type
Full-time
Location
Chessington, United Kingdom
Department
Public Relations
Starting in
As soon as possible
Duration of the contract
Indefinite

Merlin Entertainments

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