Customer Service Centre - Guest Support Duty Manager

[{{ $ | translate}}] Customer Service Centre - Guest Support Duty Manager
Merlin Entertainments


Job description

Are you passionate about delivering exceptional customer service? Would you like the opportunity to sell thrilling experiences at Merlin Entertainments’ world famous attractions? Are you able to commute to Chessington in Surrey? Then join the amazing team at The Merlin Customer Service Centre, as a Guest Support Duty Manager!  
About the role  
As part of the lively and fun team (based just down the road from Chessington World of Adventures Resort - another one of our fantastic attractions!) you’ll be providing day to day line management of a team of Guest Support Advisors, leading them to deliver outstanding levels of customer service. You will champion high standards of performance in line with Merlin values, ensuring high levels of productivity, motivation and morale within the team. Starting each day with inspiring and informative daily briefings and answering day to day enquiries from agents, you will ensure that the team have the information that they need to provide excellent customer service to our guests.
Our Customer Service Centre is a 24/7 operation and as a result you will work 5 days out of 7 on a shift basis of early, late or nights on a rostered basis. Contracts are on a fixed-term basis until 4th November 2018, with the opportunity to extend the contract for an additional year, subject to performance.
About you
We are looking for the following skills and experience\:
  • Previous team leader/supervisory experience in a customer focused industry.
  • Actively keeps up to date with Merlin and external Contact Centre developments and working practices.
  • Possess excellent IT skills - a working knowledge of Microsoft Word, Excel, PowerPoint and Outlook is essential.
  • Excellent command of oral and written English together with excellent communication skills.
  • Good Attention to detail is essential.
  • Be an organised individual who has excellent time management skills.
  • A positive can-do approach.
  • Enjoys working as part of and leading a team to deliver outstanding results
  • A Passion for delivering and leading others to deliver outstanding Customer Service. 
About the benefits
Join our fun and friendly team at Merlin and you’ll reap the rewards that come with working for Merlin Entertainments. Alongside a competitive rate of pay, you will be entitled to a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.
About us
Merlin Entertainments plc is the leading name in location-based, family entertainment, and has seen the most successful and dynamic growth of any company in the sector over the last five years. Europe’s Number 1 and the world’s second-largest visitor attraction operator, Merlin now operates over 100 attractions, nine hotels/three holiday villages in 22 countries and across four continents. The company aims to deliver memorable and rewarding experiences to its visitors (60 million visitors worldwide!) through its iconic global and local brands – including Madame Tussauds, SEA LIFE and LEGOLAND®.


See description

Job type
Chessington, United Kingdom
Public Relations
Starting in
As soon as possible

Merlin Entertainments

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