Fastrack & VIP Team Leader

[{{ $ | translate}}] Fastrack & VIP Team Leader
Merlin Entertainments


Job description


We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!
We are currently recruiting for a Fastrack & VIP Permanent Team Leader. In this role you will be responsible for supporting the department to deliver targeted revenue for Fastrack & VIP Experiences, by maximising sales opportunities, motivating and incentivising the team, and ensuring the best possible product delivery. As the Fastrack & VIP Team Leader you will lead by example, setting the highest possible standard of guest experience, whilst adhering to Health and Safety regulations at all times. You must be passionate about engaging and supporting the team to get the best out of each individual. In addition to this you will take on regular department duty manager shifts where you will work to drive the department forward.
We are looking for the following skills and experience;
  • Previous experience of leading and motivating a team
  • Experience of performance management
  • Experience of delivering against revenue budgets
  • An energetic, diligent and positive approach with great interpersonal skills
  • Ability to work under pressure and to a deadline
  • Ability to lead by example as a strong operational, hands-on, role model
  • Passion for delivering outstanding customer service and meeting KPI and mystery visit targets
  • Knowledge and experience of using Accesso POS desirable
This role is Full Time, Permanent, averaging 40 hours per week and will include weekends and bank holidays as required.
Alongside a competitive annual salary and 28 days holiday you can look forward to enjoying a great benefits package including a Group Personal Pension Plan; Merlin Magic pass, which gives you 40 free tickets annually, to visit any of our attractions worldwide; Employee Assistance Programme; Life Assurance; 25% discount in our retail shops and restaurants; 40% discount online off of LEGO, and much more!
Want to see us in action?


See description

Job type
Chertsey, United Kingdom
Starting in
As soon as possible

Merlin Entertainments

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