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Food and Beverage Shift Lead

Merlin Entertainments


Food and Beverage Shift Lead

Job Description

Food and Beverage Shift Lead

LEGOLAND Discovery Center Kansas City, 2475 Grand Blvd
Kansas City, Missouri, 64108
United States

Would you like a job where spreading happiness is in the job description? Dive into the ultimate indoor LEGO playground and build a career full of fun! Whether you’re filling hungry tummies, racing LEGO cars, building AWESOME models, or operating our rides – everything you do will be making a child’s day. This is the place where job satisfaction is guaranteed, and every shift is all about fun.  

Here at SEA LIFE our love of the oceans is at the heart of everything we do. Our aquarium is full of passionate, dedicated people who are committed to making sure our guests’ experiences are the best they can be. So dive into a career with us today!  

  About the Role

You’ll wow the customer with exceptional guest experiences while hitting all KPI targets.  You’ll motivate café team members to deliver outstanding results and strive for continuous improvement.

  • Work with our Retail Manager to achieve food and beverage department goals.
  • Help lead a great team by training and ensuring all team members deliver consistent standards
  • Use the mystery shopper program as a benchmark to make sure you delight your guests with excellent customer service.
  • Drive sales above the budgeted targets by helping to develop new experiences, promotions and expand products lines.
  • Follow all cash and loss prevention procedures.
  • Complete all stock control processes.
  • Monitor the effective visual appeal of all commercial points throughout store and attraction, ensuring the highest standards and recommending improvements.
  • Plan, organize and maintain standards within your F&B unit or area, completing weekly standards audits.
  • Always keep our guests happy.
  • Live and breathe the Merlin Way and lead by example 

About You

  • 2 years of food and beverage experience.
  • Guest service experience.
  • Experience in a visitor attraction, theme park, museum, leisure, hotel or theater environment preferred.
  • Excellent communication and motivational skills.
  • Proven ability to work on multiple projects simultaneously and multi task as necessary. 
  • In order to apply for this role you must be at least 16 years of age. 

About the Perks

You will find a competitive salary and benefits package (including affordable medical, vision & dental plans, company paid life insurance, 401(k) matching plan, share program opportunities, free entry to all of our Merlin attractions worldwide - which also extend to family and friends, and much more. In addition, you can expect continued growth of joining an exciting, global organization.

Everyone Matters at Merlin.  
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 

We want to ensure that everyone has the opportunity to perform their best at interview, so if you have any additional requirements due to ill health or a disability, please contact our friendly team to have a discussion. You can get in contact at



Job type
Kansas City, MO, United States
F&B kitchen
Starting in
As soon as possible
Contract duration

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