Guest Experience Host - Commercial

[{{ $ | translate}}] Guest Experience Host - Commercial
Merlin Entertainments

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Job description

Guest Experience Host - Commercial

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

LEGOLAND Florida Resort is part of Merlin Entertainments plc.  A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents.  Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

About the role...

Responsible for the timely and efficient completion of tasks in an assigned area of operation.
Responsible for consistently demonstrating the Merlin Values.  Exhibits positive customer service.

Part-time role; $9.00/hour


What you’ll be doing...

Works in Ticket Sales, Tollbooths, Turnstiles and Parking Lot to ensure a great first and last impression for our guests. The primary duties of this position are selling parking and gate tickets, distributing park maps and show times, directing automobile traffic, and ensuring a smooth entry for our guests at the turnstiles. Maintains accuracy of cash drawers.

Responsible for the operation of assigned retail locations. Performs a variety of duties related to display and sale of merchandise items including preparing inventory for sale, processing sales, maintaining retail locations, and ensuring positive guest service to park visitors.

Food & Beverage:
Responsible for processing guests’ orders to ensure that all items are prepared properly and on a timely basis, complete back of house food prep, POS transactions, product restocking and achieve overall unit cleanliness. Follows the LEGOLAND Florida Resort safety, sanitations, and cleanliness standards and policies, as well as relative legislation. 

-Operation of Front Gate computerized ticket sales system – ensures thorough understanding of all aspects of the system and associated procedures. A thorough understanding of U.S currency and can handle cash and credit card transactions.
-Responsible for promoting and demonstrating LEGO’s and Merlin’s SOPs, culture and core values through words and actions
-Performs opening and closing routines as defined by the operating procedures, including cashing in and out.
-Assists guests at the turnstiles – operating the Disabled Access Gate when necessary and assisting Guests with strollers. Liaison with General Admissions/Guest Services Lead to resolve any ticket errors at the turnstiles.
-Ensures cleanliness in all aspects of the Ticket Booths and Turnstiles areas.
-Oversees the operations and safety for all play / build areas in their designated area are operating at the maximum capacity in the safest way possible.
-Ensures stock levels of Park Guides, show times and tickets are maintained and that all areas are kept in a well-organized manner.
-Maintain Merlin customer service standards by assisting guests and questions and available seating.
-Clear and clean all tables once guests have left, ensuring the space is ready for the next guest to eat.
-Cleaning of guest self-service stations such as fountain areas, condiment spaces, utensil/napkin dispensers, etc.
-Safely use restaurant equipment to prepare food including fryers, grills, ovens and other food prep equipment in line with policy and procedures.
-Restocking of condiments, utensils and napkins where necessary.
-Emptying of garbage bins in guest areas.
-Cleaning up of spills, spot mopping and sweeping where necessary.
-Responsible for assisting in stock loss controls and participating in all Loss Prevention policies and procedures.
-Responsible for utilizing proper tools for efficient and effective POS usage.
-Responsible for assigned store locations’ daily maintenance, cleanliness and security.
-Responsible for opening and closing tasks necessary to operate assigned store locations in keeping with company policy and procedure.

Who we’re looking for...

Preferred experience in a commercial environment, with an emphasis on Retail sales.  Basic math and computing skills are a requirement.  Guest service experience preferred. Experience on a Point of Sale unit is preferred.

High school graduate or General Education Degree (or equivalent education and experience) is preferred.

Where you'll work...

LEGOLAND Florida, 1 Legoland Way
Winter Haven, Florida, 33884
United States

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

Here at Merlin Entertainments we are proud to have a diverse workforce, and we’re all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.


Job type
Winter Haven, FL, United States
Guest Relations
Starting in
As soon as possible
Duration of the contract

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