Guest Experience Host - Water Park Admissions
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Guest Experience Host - Water Park Admissions

Merlin Entertainments

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Guest Experience Host - Water Park Admissions

About the job



Guest Experience Host - Water Park Admissions

About us...

LEGOLAND Florida Resort is a 150-acre interactive theme park dedicated to families with children between the ages of 2 and 12. With more than 50 rides, shows, and attractions, and uniquely themed LEGOLAND Water Park, LEGOLAND Hotel, and LEGOLAND Beach Resort inspired by the LEGO and DUPLO brands, LEGOLAND is geared towards family fun!

 

About the role...

Works in Ticket Sales, Turnstiles and Guest Services to ensure a great first and last impression for our guests. The primary duties of this position are selling gate tickets, annual passes, services offered in the waterpark, distributing park maps, show times, and ensuring an accurate and smooth entry and exit for our guests at the turnstiles. 

What you’ll be doing...

·        Operation of Front Gate computerized ticket sales system – ensures thorough understanding of all aspects of the system and associated procedures. Handles cash and credit card transactions in accordance with relative policies and procedures.

·        Performs opening and closing routines for the department as defined by the operating procedures, including cashing in and out.

·        Maintains an accurate count of guests entering and exiting the waterpark on the appropriate equipment.

·        Assists guests at the turnstiles – operating the Disabled Access when necessary and assisting Guests with strollers.

·        Making sure all park rules are being followed upon entry and exit.

·        Liaison with General Admissions/Guest Services Lead to resolve any ticket errors at the turnstiles.

·        Ensures cleanliness in all aspects of the Ticket Booths and Turnstiles area.

·        Keeps updated on all special promotions, coupons, and tickets.

·        Assists in any other areas of the Admissions Operation (Guest Services/Group

·        Admissions/Season Pass) as needed.

·        Ensures stock levels of Park Guides, show times and tickets are maintained and that booths are kept in a well-organized manner.

·        Works towards Department and Company goals. Presents ideas for continuous improvement.

·        Performs related work as deemed necessary or required.

Who we’re looking for...

·        Theme Park or related customer service experience is preferred.

·        Requires excellent organizational and planning skills.

·        Ability to execute multiple tasks is required.

·        Self-motivated and demonstrated initiative.

·        Leads by example with a demonstrated history of supporting colleagues, a team player.  

·        Strong problem-solving skills and dedicated to providing outstanding guest service.

·        Requires the ability to remain calm under pressure.

·        Computer skills (Word, Excel, e-mail, Power Point) are an advantage.

·        Experience in cash handling is preferred.

What you'll get...

In addition to a fun and friendly environment, you will also find: competitive salary free entry to LEGOLAND Florida Resort (which also extends to family and friends) 30% discount on LEGOLAND Florida Resort food, beverage and retail products, tuition assistance, free unlimited usage of the local transit system

Furthermore you will enjoy continuous support and opportunities to branch out and develop your career within LEGOLAND and Merlin Entertainments!

** Please consider whether you'll be able to travel to and from the Resort. Some shifts may fall into unsociable hours.**

About Merlin Entertainments 

LEGOLAND Florida Resort is part of Merlin Entertainments. A business built on fun, Merlin is a global leader in location based, family entertainment. As Europe's Number 1 and the world's second-largest visitor attraction operator, Merlin now operates over 100 attractions, 15 hotels, and 6 holiday villages in 24 countries and across 4 continents.  Our aim is to deliver unique, memorable, and rewarding experiences to millions of visitors across our growing estate of the best known names in global leisure.

Everyone Matters at Merlin.   
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry. 


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Guest Experience Host - Water Park Admissions

Winter Haven, FL, United States

Full-time, Indefinite

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