Guest Experience Manager - Seasonal

[{{ $ | translate}}] Guest Experience Manager - Seasonal
Merlin Entertainments


Job description

We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!
We are currently recruiting for a Seasonal Guest Experience Manager!  In this role you will manage communications received, ensuring that the team follow procedures and timelines for pre/post visit recovery, as well as on the day feedback.  You will support and work with the Senior Park Excellence Manager and the Permanent Guest Experience Manager, to ensure the effective delivery of the Guest Experience Operation.  You will do this by managing all feedback channels to our agreed standards and within our agreed service recovery guidelines; reducing negative feedback through effective communication.
As our Seasonal Guest Experience Manger you will lead, motivate and develop Team Leaders & Hosts, to maintain the highest possible standard of guest experience and service, aligned with the company's brand values.
Ask yourself these questions\:
  • Do you understand the importance of delivering exceptional customer service?
  • Do you like working in a fast paced environment?
  • Do you have proven experience of successfully managing teams?
If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of our great benefits including a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off of LEGO, and much more!
This role is full Time working 5 out of 7 days a week, Seasonal until 4th November 2018, regularly working weekends and bank holidays as required.
We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action.


See description

Job type
Chertsey, United Kingdom
Rooms division
Starting in
As soon as possible
Contract duration

Merlin Entertainments

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