Guest Experience Team Leader 2018 - Seasonal

[{{ $ | translate}}] Guest Experience Team Leader 2018 - Seasonal
Merlin Entertainments


Job description





We are THORPE PARK Resort and we are part of the magical Merlin Entertainments!
We are currently recruiting for several full time Guest Experience Team Leaders to join us at THORPE PARK Resort.  You will play a pivotal role in ensuring all of our Guests have positive memorable experiences when visiting us.
This role will help to manage and support a team of seasonal hosts to ensure that all of our Guest queries and complaints are dealt with in a professional and timely manner. You will be the hero of the resort, coming to the rescue and assisting any guests with a problem.
This role holds responsibility for the daily running of the Guest Experience department, ensuring efficient and appropriate response to all guest feedback that THORPE PARK Resort receives.  This includes both positive and negative and ensuring it is responded to in a timely manner and ensures action is taken, demonstrating, on behalf of the company, the importance that is placed on receiving Guest feedback. 
Ask yourself these questions\:
  • Do you understand the importance of delivering exceptional customer service?
  • Do you like working in a fast paced environment?
  • Are you able to deliver the ultimate in memorable experiences?
If you answered yes to these questions then you could be in with a chance of joining the team and enjoy some of our great benefits including a Merlin Magic pass, 25% discount in our retail shops and restaurants, 40% discount online off of Lego, and much more!
This role is full Time working 5 out of 7 days a week, Seasonal until 4th November 2018, regularly working weekends and bank holidays as required.
We offer flexible opportunities, in a totally unique environment. We know this is a great place to work, but don’t just take our word for it…click here to see us in action.


See description

Job type
Chertsey, United Kingdom
Rooms division
Starting in
As soon as possible

Merlin Entertainments

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