IT Local Support Analyst (18 mnth Fixed Term Contract) - LEGOLAND Windsor Resort

[{{ $ | translate}}] IT Local Support Analyst (18 mnth Fixed Term Contract) - LEGOLAND Windsor Resort
Merlin Entertainments


Job description



We are Merlin Entertainments… The name behind world famous attractions including LEGOLAND, SEA LIFE, Alton Towers Resort and Thorpe Park.

Be a part of the Merlin magic by joining the Merlin Corporate team.  We hire and empower smart people who love what they do.  Now’s your chance to join us!
We require an IT Local Support Analyst to join the Merlin Digital team based on site at LEGOLAND Windsor resort.  This role is on an 18 month fixed term basis (maternity cover).
Representing Merlin IT within LEGOLAND Windsor (& other UK attractions when required), you will be delivering first class IT services (level 1-2) to all staff based within the site, delivering positive and proactive customer service and ensuring appropriate service level agreements are met.


You will be supporting MS Windows 7, Office 2010, ePOS and all bespoke applications used onsite.


Part of an on-site team, you will be responsible for the effective provision of systems and services to customers, IT stock and IT estate management as well as managing major events and / or priority 1 issues on site - with the assistance of off-site Merlin IT teams where necessary.
We are looking for the following skills and experience…

  • Demonstrable experience working within an ITIL environment delivering 1st – 2nd line support.
  • Experience of supporting retail, front end environments (POSReady7).
  • Experience of MS Windows 7, Office 2010, networking, WIFI, Cabling standards.
  • Knowledge of Active Directory and Exchange is desirable but not essential.
  • Knowledge of iPhone devices is desirable.
  • A true communicator and self-starter, you will enjoy working in a team focused environment that will utilise your skill to deliver exceptional customer experiences.
  • Driving license and car preferred.

You will be required to work shifts on a rotational basis between 08.00 and 22.00, including weekends and bank holidays - depending on the park opening times.

The Benefits…


Alongside a fun and friendly environment and a competitive annual salary, you can enjoy a great benefits package which includes Pension, Life Assurance, discretionary company bonus, 20 days’ holiday and, of course, a Merlin Magic Pass which gives you and your friends and family free admission to all of our attractions worldwide, as well as 25% discount in our retail shops and restaurants and 40% discount on Lego. Perhaps the biggest benefits of joining us, however, are the outstanding opportunities for career development across the expanding group.

Want to see us in action?




See description

Job type
Windsor, United Kingdom
Starting in
As soon as possible

Merlin Entertainments

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