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Night Duty Manager

Merlin Entertainments


Night Duty Manager

Job Description


Night Duty Manager
Location: Chessington World of Adventures, Surrey KT9 2NE
Hours: Full-time, averaging 40 hours per week. You will not be required to work Christmas Day.
Benefits:  competitive annual salary, ongoing training opportunities, discount on our animal VIP experience and Go Ape High Ropes course, and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world

Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More! 

About the Role

Our two hotels, the Safari Hotel and Azteca hotel, play host to tens of thousands of visitors every year, now with the added accommodation options of our Explorer Glamping. As a Night Duty Manager, you’ll see that all venues provide the incredible “ROARsome” experience our visitors expect.

From arrival and check in to delivering room amenities to the Gruffalo bedrooms, we aim to give each and every guest a truly memorable family Shortbreak experience in an immersivity themed setting. From early morning coffee over the Wanyama Reserve to sunset Glamping exploring. From pillow delivering to chatty checkouts, we add our WILD touch to every encounter... Magic memories, incredible customer service and sparkle dust!

Our guests will get nothing less than excellence when you’re overseeing the Hotels Operation. You’ll supervise your team from the front, leading by example and standing side by side with your team members during their shift, to deliver the departments objectives to the very highest level.

This is not a job that can be done only from the office! Your shifts will mean you will be leading the team overnight, from 11pm to 7am. Day-to-day, your standards will be exacting. You will take ownership in the mentoring and auditing your front-line team members, teaching them to take pride in their work and accepting only the best. You will be innovative and fast moving, ensuing efficiency and precision in the Hotel Night Audit process. Under the leadership of the Front Office Manager, you’ll also be a source of guidance for staff, teaching all key skills of service delivery and helping staff deal with guests and talking about the Resort confidently.

Importantly, you will also work within the wider Hotel and Resort Management teams, bringing your skills and expertise to the table to help the Chessington World of Adventures Resort realize its goals

About You 

Having worked in a similar Front Office role, you’ll already know the ropes. You can train and coach your team to perform at their best, whilst overseeing the Hotel Operation overnight, ensuring safety and security is always obtained for our sleeping Adventurers and ROARsome team members. You will be comfortable using Microsoft packages including Outlook, Word, Teams and Excel. Previous experience in Opera PMS is not necessary but would be an advantage. Attention to detail will be the key to your success. After all, it’s the little things that make a good resort stay great.

Flexibility is required to meet our business needs as you will also support the wider Hotel Operation team. As a standard in leisure hospitality, we will be busy at weekends and at key holiday times, you will not be required to work Christmas Day.  You will have a front-line team reporting into you, so knowledge of Hotel Operations is therefore critical.

The Perks

Join the team here at Chessington World of Adventures Resort and you will receive a competitive salary, as well as a Merlin Magic Pass that gives you free admission to all of our attractions. You will therefore be able to treat your friends & family to a day out at Alton Towers Resort, THORPE PARK, The Merlin Entertainments London Eye, LEGOLAND and Madame Tussauds, among many others. We also offer a fantastic pension plan, Employee Assistance programme, discounts including O2, Holiday Extras, Silent Night, Lego plus much more!

About us

Here at Chessington World of Adventures Resort you will find two onsite hotels, an extraordinary array over 40 rides and attractions within 10 themed lands as well as over 1,000 species of animals in the Zoo and SEA LIFE centre! Add to this over 35 eateries, stands and shops along with our new attraction for 2021, Croc Drop!. It's fair to say and I think you will agree, we really are Britain’s Wildest Adventure!

Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters!
Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.


Job type
Chessington, United Kingdom
Starting in
As soon as possible
Contract duration

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